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Customer reviews

Rating 4.6 out of 5 stars with 1427 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the easy setup, replacement functionality, volume control, and TV control features of the All-New Alexa Voice Remote. They appreciate the convenience of programming, using it as a replacement for their Fire TV remote, controlling the volume, and having full control over their TV. However, some customers express concerns about its price, compatibility issues with certain TVs, occasional connectivity problems, and pairing difficulties with Fire TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,427 reviews
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda pricey almost buy a whole kit Specially when it’s on sale...............

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check before you buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchased because my dog chewed up the remote to my tv, but couldn’t connect the new one to my tv for some reason

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to access Netflix, hulu, Disney plus, amazon prime, and all of my favorite apps in one place.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just the remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t read the description carefully, this is just the remote. I needed the fire stick and remote. Returned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    not a good replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the remote that came with my Amazon Fire TV. The first one I bought had to be replaced the same day because it didn't work. after testing it Best Buy replaced it. The replacement only turned the TV on but the rest of the buttons did nothing. I just put it in a drawer and bought a different remote.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    SOSO

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works except the power button. Have to use a universal remote to turn the tv on, then this little thing works.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would stay connected to a fire stick that remote was misplaced so I returned it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't Work. Returned to Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned and used three Amazon Fire Sticks hence I can boldly claim to have at least basic knowledge of how to use and operate this stuff. Unfortunately, this stuff didn't work even after spending endless hours reinstalling and booting the remote with Fires tick. The next day I had no option but to return it to the nearest Best buy outlet for refund fearing I may still face same issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Model mismatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not pair due to the “Alexa” mode of the remote. Unfortunately I had to return it due to that problem.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote did not want to connect to the tv so I had to return it.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Doesn't work with my insignia fire tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with my insignia fire tv. It only works with fire stick.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Not Compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not connect to my 2 yr. old Samsung TV. Be cautious it is not a one size fits all.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    waste

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned. New fire stick almost same price as this

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote refuse to connect. So later on, when I got the remote to connect, it refuse to stay connected. It does not acknowledge any input on the remote. I did everything under the sun, to get the remote to work, but it refuses to work so I gave up, and Returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK Remote

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second remote. I feel they don't last as long as they should, even with normal use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Not a good remote.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote stops working often for about a couple of minutes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one off the advice of an employee, didn’t work. Returned & got a new one, still didn’t work. Apparently it’s only compatible with certain TV’s even though we told the employee exactly what we had.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Doesnt connect to older Fire Stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box wasn't very specific about which model it wouldnt work with.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible with earlier models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with older models, just the new ones. Otherwise, the quality of the remote is there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    fair remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't sync with my tv and sound system... not really that user of friendly

    No, I would not recommend this to a friend