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Customer reviews

Rating 4.6 out of 5 stars with 1427 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the easy setup, replacement functionality, volume control, and TV control features of the All-New Alexa Voice Remote. They appreciate the convenience of programming, using it as a replacement for their Fire TV remote, controlling the volume, and having full control over their TV. However, some customers express concerns about its price, compatibility issues with certain TVs, occasional connectivity problems, and pairing difficulties with Fire TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,427 reviews
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this remote it does not work with fire tvs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Works as promised. It was Not easy to program.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just buy a new set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote costs about the same as a new Fire stick set.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    my order is not here yetFire Stick

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my order is not here yet!!! My order is not here yet I even paid shipping cost

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not Firestick TV compatible!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return, this remote DOES NOT work with the Toshiba Firestick TV! The only reason I’m giving it a 1 star is the store employee told me it would work with my TV, it didn’t! My fault actually, should have done my own research!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow Bluetooth response time.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it is slow to be recognized by the firestick.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn't go to a Toshiba fire!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate said it would work with my Toshiba fire TV and it was not. No time to return this remote because I have a compromised immune system. So I can't get out to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was hard to merge to my firestick we eventually got it squared away.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I return remote bcuz I order by mistake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have used if I had T.V. for it. Unfortunately I didnt.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazon fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new fire television remote control. Price was okay.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Control very good for fire TV. Toshiva, hood purchasing

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Need a fire device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not function with Alexa. Only with a fire device. Description of item, to me, was not clear in that regard. Does not function with Alexa device. Maybe I missed something.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going to return this item. I ordered the wrong item.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought four of these and I have had a lot of problems with them.They have stoped working and I even had to call amazon about the problems and they sent me a refurbished one and I had to return two of them to Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    works great, high price, shame on you amazon

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, lost the original remote and i find out costs more for a new remote than i paid for the 4K fire stick w same remote.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow loading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Roku unit but purchased this unit for the internet ability. Application load very slowly with the firestick. Lot more pauses as well than with Roku. Finally went back to Roku for most applications.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought it because i have a toshiba amazon fire tv and the associate told me it would work with the tv but it didnt at all. i was so disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Would not connect to the fire stick,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replacement remote would not connect to the fire stick , had a previous one and it worked fine

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Misrepresentation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The write up for this particular item said that it would work for a first generation fire TV. It did not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Easy To Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really struggled to get this connected to my television. It was not a user friendly as the instructions made it seem. I was trying to replace a remote I lost.

    No, I would not recommend this to a friend