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Customer reviews

Rating 4.6 out of 5 stars with 1427 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the easy setup, replacement functionality, volume control, and TV control features of the All-New Alexa Voice Remote. They appreciate the convenience of programming, using it as a replacement for their Fire TV remote, controlling the volume, and having full control over their TV. However, some customers express concerns about its price, compatibility issues with certain TVs, occasional connectivity problems, and pairing difficulties with Fire TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,427 reviews
  • Rated 1 out of 5 stars

    Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one didn’t work for me. It wouldn’t pair with my Insignia 2018 fireTV. I tried pairing it for 4 days before returning it and ordering another one that was made for Insignia and Toshiba fireTV.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this remote as a replacement since the original remote stopped working. I have an Element Amazon TV, followed the instructions and it will not sync. Will be returning to the store for credit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst forty dollars ever spent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy told me that this would connect to my tv and it would not. He was not very knowledgeable at all . That's why I hate going to the Taylorsville location lots of incompetent workers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't care for the remote. It wouldn't allow me to navigate. It was stuck on one channel and that was it. I don't know if I received a bad remote but I would not recommend this product. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very dissatisfied customer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My remote stopped working it's been a little less than a year but it shouldn't stop working for no reason!wish it could be replacement but no option for that(:

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I hate best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you guys didnt help me at all with a computer I paid 1300.00 for 3 months prior, so after spending thousands of dollars at your store I will not be shopping there anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees didnt know how to return this item since a tidel subscription was added to it and still haven’t been able to do the return or even get a call back

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these remotes for my Amazon smart tv’s and can’t connect either of them! I’ve watched every video and read the instructions

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not your fault

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not sink with my tosheba tv that i purchased from you. However I got my money back so no faul. tks ron

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NO Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connect to my fire tv. I tried several different time and different ways.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item bought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taught was the actual firestick I bought so have not and will not use for awhile

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a firestick and remote and all I got was a remote. I'm very disappointed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote stopped working a few months after we got.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s kinda weird that this remote does not work on a Fire TV

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fire stick worked one day! Not sure why it stopped working?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get it to sync with my fire box. And I have tried everything on youtube

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn’t pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never could get it to pair with out tv :( very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product. I had to return it. didn't work for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item sucks and was unable to return. Store rude and didnt help....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor as hell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a user old lady. She never said much about it.

    No, I would not recommend this to a friend