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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 6,074 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife. She is disabled and being able to turn on devices by voice makes life easier for her. I also purchased a Dot so she can call me without sending a text across the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like quality of sound. All you have to do is ask.Echo is also an expertly tuned speaker that can fill any room with immersive sound. Definitely recommend for family

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like this for music choices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this. She is a music listener and really enjoys being able to tell Alexa what she wants to list to and will play exactly what was asked. Voice recognition works very good also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pleased with this Echo. It has very good sound quality when playing music, and it is a great help in the kitchen as a timer when baking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The perfect kitchen partner!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for the wife and she loved it. Well we all love it. Alexa does it all! Don't know what I'll do without Alexa now. Lol.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Useful Smart Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great if you connect smart devices to it. We ask it to turn on/off all the lights. And it answers our questions and plays music for the pets when we are away. Great device!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very fun smart device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many fun and interesting skills to play with. Wife and I have lots of fun playing the various games ( song quiz, true or false, etc). Also convenient for getting the weather or other information. Have had a few problems with not recognizing correct answers to some of the questions in the games. But overall we like this device

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty decent speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have several Alexa devices, with most of them being Dots. The speaker quality of the Echo is of course far superior to the Dot, but really pretty good for a standalone speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this system on a great sale for my kids for Christmas. They love it and we have enjoyed watching them set it up. Ugh unfortunately it's not on sale anymore and we want our own system!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    functions as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. . .sleek-looking, easy to use and fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my echo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my echo. It makes it a lot easier to be lazy, can just ask it questions and to do stuff for you instead of having to pick up a device to do it yourself.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Truly Intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not really impressed. I thought this would be great but it's just a hassle that repeatedly needs trouble shooting to accurately recognize voice commands. Couple that with the rather dismal selection of "skills" currently available through the Alexa app and I regret buying this. It's nice for when it does work, but all too often it doesn't and it's way less intuitive say, than even Microsofts Kinect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice step up from the regular Echo Dot. Better sound quality with a little bass. Works great with the rest of my smart home devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For those who love music, this is a MUST HAVE!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a pro musician for almost 50 years and I love listening to Alexa's music. It's nice to have someone playing the music for me instead of me entertaining them. It is wonderful to listen to the different renditions of style, orchestration, on the same song--it is a great teaching tool for even a seasoned pianist/organist. It helps me clean the house--I just put on a peppy upbeat song and the housework becomes must more enjoyable. I do like the model Echo (2nd gen) because of the larger speaker. Haven't regretted one cent I spent on it. Great service by the people who work there also. Thanks Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for everyday use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it when I bought the fridge. I been using it everyday. Great for the price but it would be much better if it has built in battery. Has to plug into the wall to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    perfect for bedroom size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed Alexa for a smaller room. This Amazon echo is perfect for my bedroom. Now my smart home is complete. Sound quality, feed back, and range is perfect for a smaller room size.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides one Echo Show, we've had dots and spots up to this point. This is our first Echo tower. The sound is deep and full. Tje microphones are sensitive and responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Echo’s real neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echo sounds great and Alexa is amusing in that , I also have a previous generation echo model and when I ask Alexa the same question I.e. what’s the weather in St Johns Fl she doesn’t answer and on the previous generation echo I get the weather for St Johns Fl........otherwise I would have given it 5 stars

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a gift and has not been used yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is a Christmas Gift for a family memeber, therefore, it is too early to provide an accurate review for the item.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mom Loves her new roomate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my Mom. She had my son set it up and uses it every day. It works perfectly. She is able to ask Alexa questions that she would normally call me for. She loves it!

    I would recommend this to a friend