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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa in the Bedroom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this one for the guest bedroom. This provides more function than a clock radio. Setup was easy and I like the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Alexa products. The speaker by itself is very good, but it really comes alive with 2 and a subwoofer. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It can answer all your questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the information is available on the internet, Alexa can find it for you! She also plays music from online radio stations & from your personal playlist that you upload to Amazon. However the number of songs you can upload is limited if you don't have a Prime account.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Don't know how I managed without this..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So simple to use, just ask any question, lots of music options available and now works with many other devices to automate your home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great invention

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Alexa. I don’t have to yell for it to hear me, plays songs, sounds, jokes. My 5 year old loves the Alexa as well. GreT gift

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So much fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use echo every day I’m very impressed with the ease os using the device but also the convenience of all the information it provides

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My brother loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my brother for his birthday, and he absolutely loved it. Is a great gift because it can be used almost everyday for multiple uses.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas gift for my daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She and her whole family love this gift. They use it all the time. My 6 year old granddaughter asks it questions all the time. This is the best gift.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who knew life could get easier with just saying Alexa? She can tell me the weather, news, definitions and can even play what music I want.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazon Echo

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker to have. My mom uses it when she is cooking in the kitchen so she can enjoy some music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this every day in my home, my favorite is that I can connect all of my echo devices together to play music throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the echo!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th echo has great audio for such a small device and the mic picks up our voices across the room easily without confusion.. We love alexa in our home

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my in laws for Christmas. They use it all the time to play music or if they have a fun fact or a question.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazon echo second generation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually I was very surprised on the great sound quality coming from such a little speaker I definitely would recommend this to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fun to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alexa has good sound when playing music. Fun to play with and learn how to use. Get helpful tips every week from Best Buy and Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Echo as I was able to remove a large speaker from my counter and just use the echo. The sound is better than the other speaker .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the music!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up! Music is high quality sound, and love the rain sounds at night! Everything I need from weather to recipes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 13 year old to use as an alarm clock. It's so easy to ask Alexa to set an alarm. No fumbling with buttons. The sound is so full.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Alexa!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great invention! Alexa is smart and has a great sense of humor. Volumes are high and speaker sounds wonderful. Thanks for a great product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent for reminding me of what I need to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so much easier to ask Alexa a question and getting an immediate answer than it is to go to the computer and looking information up on Google.

    I would recommend this to a friend