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Customer Ratings & Reviews

Your price for this item is $19.99
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The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Everyone needs an Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own one of these and love the crisp clear sound! I had to buy one for everyone in my family this Christmas. It can give advise, play Pandora, read the bible, just ask, "Alexa, Bible App!" There's so much it can do, it's a must have!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Nice gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says. Keeps lists, plays music, answers questions. Really like it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for listening to music and answering questions. I am not a wiz with tech gadgets so syncing all the app are foreign to me but I am learning. Nice sound just a little to much bass for me. Hears me from most parts of my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works and looks great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with this item. I went into Amazon Help to set-up and they were very helpful and we got it set-up. I was very impressed with the Sound of music and how quick Alexa finds what you ask for. So far Great Purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo improved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an original Echo as well as a couple of the Echo Dots. This new version does sound noticeably better than the original, but has the same functionality as the others. I miss the top volume adjustment ring, but only a little.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Sound Is GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on this Echo is amazing! I loved it so much I bought another one. One for my bedroom and one for the kitchen. Alexa always hears me and plays my Spotify and controls my lights with ease! Definitely worth the sale price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but i love it. Takes a while to get used to telling it to do something you’re used to doing yourself . It has actually made me expand my smart home with hue lights and ecobee and all work well together

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This house guest rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how this device became useful and helpful. At first a bit skeptical if the Echo would provide value over simple entertainment and novelty. After a couple days I am happy to report that is has become a useful tool. l

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Fun to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really amazing gadget. I would never believed I’d be talking to a robot if you had asked me 20 years ago. Alexa is very responsive and humorous at times. Very pleased with the microphone sensitivity and the overall sound quality. I’ve only had the Echo for a few days but am already using things like reminders, timer, and home automation. Fairly easy to connect WiFi devices like smart plugs and switches. I like this so much, I’m getting the Echo Dot to pair with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works about how we expected. Looking to have some control over lights and smart items, as well as music, news, etc. There is a learning curve with the app and how and what to ask when talking to her. It's actually kind of scary how well she knows her name and hears it. Speaker sound is decent, but certainly not for listening at full volume. Overall pleased with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It’s fun and convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Day one was total fun for my family. Even my 2 year old can pick out his music by talking to her. That can also be a problem I guess, but again, he’s. After purchasing smart outlets and smart lightbulbs, the convenience skyrocketed. With 3 kids, our hands and laps are always full. Verbally commanding lights on and off is both convenient and awesomely StarTrek like.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great speaker and good assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't really have a smart home .living in a nyc apartment so i know im not fully optimizing this product but it works great as speaker, making reminders, getting information, news, and weather. etc.. also Alexa (the speakers "AI" like siri) can hear within the same room great but not when in another room.. unless you scream ..speak loudly.. scream is an overstatement

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    She's a family member!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible how Alexander has become a part of the family. Checking the weather, playing music, trivia games, ordering items from Amazon or adding items on my To Do and Shopping Lists, she is always just a question away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought our Amazon Alexa on Black Friday. Best Buy had a deal for a plug for $5 with the Alexa purchase. That was a good incentive to purchase it from them.Alexa is very useful! Easy set up. Definitely would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Helpful device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Echo. I have it connected in my living room to control lighting, and use it primarily for playing music. It's nice to be able to speak commands on days my hands are full when walking into my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first echo and I'm happy with it. My mother has the original and my little boys love it. They ask for their favorite song and boom it plays. Can't wait to play with it some more to see what else it can do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Technology & Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New generation has better sound. Works well with the 1st gen. Easy to configure control of compatible devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    Great pickup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louder and more bass than the dot, this was necessary to compete with the echo sub that I purchased. If you try to run the sub with a dot, the bass drowns out the lyrics. So this was a must. I run it with my edifier surround sound speakers as well, and does great as the leader of the everywhere grouping, including a first gen echo, a dot, the edifier surround, a echo sub and echo show. Upset that it went on sale a week or so after my purchase, but that's life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo is easy and fun to use. I like that I can listen to my iHeart radio stations all through the house while I’m getting ready for work in the morning. Also like the automation it provides for my Hue lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Echo has great hearing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are big fans of the echo. I bought this latest one as a gift for my mom (who's not a tech type) and she loves it. I set up a few features for her and she has been able to handle the rest. The echo really does a great job picking up voice sounds. No need to scream at it. I also love the new size and exterior options of the new model. Might need to add another to our house. Buy with confidence!

    I would recommend this to a friend