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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 6,074 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Echo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the amazon echo easy to use. It connects to my thermostat will turn the temp up or down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased an Echo before for the Kitchen area a few years ago. It sounded so great, I decided to add another for the bedroom. It's hard to get a soft jazz station here at night, but not any more. Alexa is there to fill you musical desires whenever you call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for a techie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is fun. The setup isn’t difficult. We like it since it’s fun and convenient. Kids get a kick out it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were skeptical on purchasing the Echo for my 85 year old mother, as we thought it would have been to complicated. We could not have been more out of line. She loves it and has weirdly created a special bond with it...so we are all in a good place with Alexa!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Amazon Echo 2nd gen has a lot of stuff that is much better than the first gen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mother because I wanted to get something simple and easy to use. She loved it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Just what you would expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, lost one star for an occasional hiccup now ans again with understanding what we are saying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs more volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About the same as the 1st Gen except the 2nd Gen is a few inches shorter and has "clothing". I'm disappointed by the speaker volume so I don't really use it much which is a shame because the convenience and usefulness of Alexa is great, and I will recommend it because of that. But not to replace your stereo, surround sound, or even a half decent radio. But just for the ease of getting information without the need to type

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item for all day music and can be used to find out information without using your computer

    I would recommend this to a friend
  • Cons mentioned:
    Alexa

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my echo but some times alexa doesn't understand and sometimes talks without being talked to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone can use one, even if they don't think so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for my stepmom for Christmas. She hemmed and hawed and tried telling me that she wouldn't use, thought it would be too complicated, all the usual stuff. But a quick demo of how to play music, check the weather was all it took for her to decide that it was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Good sound quality. Monthly service is a bit on the high side price wise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it for spelling, weather, general interest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for my husbands 80th birthday, but WE BOTH find it so much fun, and very helpful. However, when I ask about the weather, it always tells me another city. I would buy it again. Wish I had a smart phone to have it do other features.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great with smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to easily connect to my tp-link smart lights which can be activated using the voice commands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Entertaining and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial setup was a little painful, but so far has been worth it. Our family mainly uses it to ask stream music, check the weather, and ask random questions. The only drawback is if you connect to a home receiver to play the streaming music, you have to tell Alexa to disconnect afterwards, if not, the TV sound continues to play through it along with your home theater speakers, which is an annoying echo. Other than that, the family loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALEXA.... WHAT TIME DOES BEST BUY CLOSE TODAY ?

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who needs or has even used a phone book since technology has come out with computers online/echo's iphone's etc..? NOT ME LOL.. DO KIDS TODAY EVEN KNOW WHAT A PHONE BOOK IS OR HAVE THEY SEEN ONE? lol Alexa, When was the first phone book made?

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great piece of entertainment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well. Alexa responds with not delay and precision upon request and the sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent complementary item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound around. Some instruction has to be repeated in order to make it work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    really easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was easy to hook and use. can ask play music on it without any problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is a good assistant and its in budget for anyone who want a voice assistant its great

    I would recommend this to a friend