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Customer Ratings & Reviews

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The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 6,074 reviews
  • Rated 5 out of 5 stars

    Alexa reads my Kindle ebooks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discovered that not only will audiobooks work, but most of my Kindle ebooks can be read aloud as well. Makes folding laundry or doing dishes feel decadent while also keeping my library books progressing before due dates. Multi-tasking nirvana.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa, can you...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First experience with Alexa, and its been interesting. I thought you could just say anything but have found that apps must be installed on your mobile phone to enable features. Not sure I'm going to be using it to its full potential because of this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect gift for the family. Works just as well as Google home if not better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is good but I think it invades your privacy when you are talking in your home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good WiFi speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it about a year ago and it work Good but its getting slower but still sounds good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted an Alexa and I’m glad I have one. Easy to set up and I set it to work with my tv!! Also, I use it to play music with Apple Music . I love this. The sound quality lacks compared to the google Home systems though

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    i love alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this device!! its way more better that the other voice activated gadgets out in the market!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of bang for not a lot of buck. The audio is great. I have a small apartment and this fills the space more than sufficiently. I never max it out on volume. The microphone is sensitive enough to pick up commands from the other room. A good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Part of the family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added addition to the the echo family great to have music playing in different rooms

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it's supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Echo because I had a larger space than I thought the Echo Dot could fill with sound. I have the Dot in a bedroom upstairs, but put this in the kitchen/family room area. The Echo does everything it is supposed to do. I would have gone 5 stars, but the sound quality could be a little better. If the sound quality is the most important thing to you, spend a little more and get a better speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good speaker, voice commands are nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good design, sound it good, I like the Alexa system more than I thought.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're a fan of the Echo this is a great new model. Sound is great. Kids love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice little smart speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite upgrade from the 1st Gen, sounds decent for what it is

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great AI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got echo from each family like to have the ability to change the skin color sound is food too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice Quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product, easy to set up. Doesn’t take up a lot of room.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, I just wish you could use it without having to be plugged into the outlet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Alex

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of these products and had a change to get this one pretty discounted. Although I do laugh as I have "Computer" as the wake word and every time I watch TV ...someone inevitably says that term and it turns on!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It's simple to set up. Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just plug it in, type in wifi password and your off. Play music all through the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy biyee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the echo dot before. This echo is clearly better. The sound us better and the mic pickup is better. Also Best Buy was very quick in delivering and giving me a price adjustment when pice was reduced. Bey customer focused’

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Echo speaker. It is so much fun to use. Bought some smart switches so I can use it with my lamps. Have since bought the Echo dot for the bedroom. Can use with my Bluetooth soundbar and other Bluetooth speakers which is really nice. Great product!

    I would recommend this to a friend