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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 6,074 reviews
  • Rated 5 out of 5 stars

    Great sound vs the DOT.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The full clear sound vs the tinny sound of the DOT knocked me out! We use it even more now that Sirius is included for their subscribers at no extra charge. Love it. Indoors-outdoors-everywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Win one at a Christmas party. Needed another and another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made a great gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an earlier version of the Echo, but I love sharing the technology with others. This was a birthday gift to someone who didn't know who Alexa was. I'm told it's set up and working fine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought both google and Echo. After testing both of them, we took back the google one. However, when you ask for searches on Echo, it’s not as good as the google one. Everything else on the Echo was better though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works very well in all areas of the house. No concerns.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great home gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend for a friend. Works great sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    My new Echo works really great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was fairly simple, and I was able to try it out really fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these devices set up in every room of my home and garage. This device is very versatile. Hands free with loads of information. So convenient with Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a difficult time trying to hook up we called the help line and they were awesome. Connected the device and it was working great. Wonderful support and our first voice command is a success.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this basic Amazon Echo. Looking to upgrade next year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Alexa easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how easy it is to use. Set up was quick and easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Purchased 2. One for my son and one for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say much about the echo on a personal level because I purchased several of them as Christmas gifts for my niece and nephews. What I can say is that they were a hit and everyone loved them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to set up and works great. wifi setup was easy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice speaker. Good microphones for alexa. Nice bass and treble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my daughter. She seems to like it. Does what she wants.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My parents like it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw on the news that it sent a whole conversation from a couple to someone they knew, so we never installed it. I gave it to my parents and told them why but they don't care that it spies on you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product.. still needs a lot of improvement to beat Siri though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fun and amazingly handy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought this would just be another superfluous device. It is surprisingly useful! I don't need to always have my phone around. I can just ask it questions or tell it to do something... it's google and your phone come to life. It's really quite amazing. It actually brings people to life again. It allows you to interact again and get off your phone!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice for updates and music. The sound fills the room as well.

    I would recommend this to a friend