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Customer Ratings & Reviews

Your price for this item is $19.99
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The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 6,074 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really neat device. Just ask Alexa and get an answer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is very responsive and entertaining. Good sound

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and is working well. Price was reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't personally comment on the Echo as a purchased several of them as Christmas gifts for my niece and nephews. But what I can say is that everyone was excited to received it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Echo is GREAT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the radio and listening to the different pod casts offered. It is a great product and I will be buying a second one in the near future to place in another part of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa is great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Alexa and don't know how I lived without her. She can control many things in my house including my ceiling fan! I love her reminders as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for playing music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works well with an Amazon Prime Music or Spotify account. It's also good fit getting news and weather. It's not as good as Google Home for asking it to look up facts.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazon has done it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great add for casual music listening at the office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device to listen to music!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my wife so she can listen to music in the bathroom. I hear her using it all the time. Happy wife happy husband.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing Technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The more I use and read about the Amazon Echo (2nd Generation) the more pleased I am with my purchase. Alexa cannot answer all my questions but, as she says "I am learning." Sometimes rephrasing the question helps. Alexa helps by giving facts on the day in history. She will give me the up to date weather forecast to begin my day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my 90 year old father who has mobility problems. He loves the convenience of being able to request information without having to get up or to type into a computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift for mom!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom as a Christmas gift. She LOVES it. She has upgraded the outlets and lightbulbs on her own throughout her condo. It works perfect. Now I want one for me:-)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echo @ last minute...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into Best Buy in Bradenton, Florida. This Best Buy was great, clean and friendly. I went to purchase 2 Echos for Christmas. Nowhere...and I mean NOWHERE ! had the Echo in stock...except for Best Buy ! I purchased 2 of them just in the nick of time (Christmas Eve). Holiday Saviors. Thanks again Best Buy for pulling through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    alexa

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew how much information you can get from this and how I have lived so long without one. No need for radio or weather stations comes to you with just a request. lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to listen to music. Great item. Great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Alexa!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Alexa! I use it in my house and play music for my doggies when I am gone!! I also love listening to the morning facts!! I have even moved it out in my back yard when I entertain!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my boyfriend and have since bought 2 Echo Dots and the light bulbs as well. It's a great convenience and we learn something new to do with it everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use it everyday!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite what people said about Alexa, I absolutely love the convenience of it completing simple task! Does some weird things from time to time, but overall great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy aetup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. Just will not play individual songs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the item looks good works just fine but my issue was when i was trying to return it due to i no longer want it I had to wait for the other item to come in even though the other item was for free had to still wait to return everything. so basically nothing is for free even if it states it is for free

    I would recommend this to a friend