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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 6,074 reviews
  • Rated 5 out of 5 stars

    "Alexa..."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on the fence if this was something I would ever use. I use it as a bluetooth speaker and often have it read me the days news headlines. My kids love to ask Alexa to play certain sounds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun, entertaining, useful accessory.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use communication tool. Functional as a personal assistant to get weather updates or manage a shopping list. Fun entertainment device for news, music, trivia, or reference content. Good sound quality. Also have an echo dot which also is very good with significant reduction of sound quality vs the echo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for my parents. I had gotten them an echo dot year before last and they seemed to enjoy it. I set this up in their kitchen for music and they love it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Happy with it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than expected great sound full variety skill's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa is a great help a d music is free love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is the best. Great to have when I work from home great option if you like music and more . It really is worth every penny . I love it !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product used every day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We own 3 of the Amazon Echo. these are each used numerous times a day for weather, times, news, questions and music!!! This one was returned only because it was a duplicate gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning how to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it a B .Still trying to learn how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent sound, not out of the box ready

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Start up took more work than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I learn about new features every day! I have 3 now for my home! Yesterday’s tip was to ask Alexa to play sleep sounds of rain or ocean waves!!! I slept soooo well!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Better than expected

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re starting to put together a smart home I highly recommend this product. Until the Apple HomePod gets to a reasonable price point I think this is the best value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife for Christmas. Also have Amazon unlimited music subscription. My wife listens every morning while we get ready for work. Definitely her favorite gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday steal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been waiting for this item to go on sale for months. Finally I was able to purchase online and avoid any crowds and it was ready for pickup the same day I ordered it. I love BB!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love Alexa. Easy to use and so much fun!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I thought I would use it more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaint about the device itself. I thought I would use it more, but I just don’t. When I do ask Alexa a question I often don’t get the data I was looking for. Great for music, sports scores, weather reports.....simple things like that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fourth one- all awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them all- have all the sizes, they all function great, very durable, very responsive, I like having it read my agend on the mornings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife got this for me for Christmas. I wasn’t excited about it at first but very useful and connects to Ring doorbell and Blink security system. Grandkids love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Alexa. Makes life a little easier but use it mainly for music. Easily access local radio stations via iHeartRadio and listen to SiriusXM buy telling Alexa channel number.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift. I asked the sales person about Echo compatibility with Apple phone. He could have told us we'd only have limitations for Amazon only... starting with having to join Amazon Prime. The had no added benefit. It went back. Wasted time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Echo Dot. Are use this particular one in the bedroom as an alarm clock. I also use it for music and daily news. Strongly recommend echo dots.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alexa is fun and useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Echo because several of our friends had it and we liked the concept. We use it for shopping lists, playing Spotify, turning on our TV/stereo and answering some questions. There is a LOT that Alexa doesn't know, and setup of some of the options can be a bit tricky, but once set up, it works great.

    I would recommend this to a friend