Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 11. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 12. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 13. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 14. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 15. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 17. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 18. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 19. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Pairing Amazon Fire TV & Echo video 0 minutes 57 seconds
  • Amazon Fire TV video 1 minutes 19 seconds
  • Improve your indoor & outdoor Wi-Fi with a mesh router video 1 minutes 42 seconds
  • Connect to Alexa with Echo video 1 minutes 52 seconds
  • LG Smart Laundry video 0 minutes 20 seconds
  • Learn about in-home consultation video 1 minutes 55 seconds
  • Features: Amazon Echo (2nd Generation) video 1 minutes 22 seconds

Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric

Model:
B06XCM9LJ4
SKU:
5982513
Highly rated by customers for:
Your price for this item is $19.99
Clearance
The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 232 Showing 4,621-4,640 of 6,074 reviews

  • GreAt speaker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift for someone and they loved it. Alexa is a great option for anyone that is looking to have a smart house

    I would recommend this to a friend

  • Fun and Easy to use.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed and it works very well, it is fun to ask questions and see what the response will be. I will be customizing soon.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend

  • Classic Apple product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another excellent Apple product. Very useful for quick answers to about any question. We have set up in our family room.

    I would recommend this to a friend

  • Amazon Echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Echo! I had to call support to get it set up but they stuck with me until it worked. The only real problem I have is remembering the names of all the different apps. I'm sure I'll settle in once I decide which apps I use the most.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Easy and fun to use.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up with lights in various rooms in house. Provided safety around the home. Also can get weather and need uodstes.

    I would recommend this to a friend

  • Love these

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Alexa products. They help us stay organized with grocery lists and calendars and more.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend

  • Big fan of Echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since trying my first Echo I have since expanded and now have a pro, a show, 8 dots, 2 echos and even my parents got one.

    I would recommend this to a friend

  • What not to like?, all to love

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product and my salesperson was very helpful in directing me to the perfect gift .

    I would recommend this to a friend

  • Alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super product. If you are a music lover you could get any kind of music you want to listen to. Highly rcomm3nd this.

    I would recommend this to a friend

  • My Friend Loves It

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have an Echo device in each room, but I bout this one for my friend. He loves it and it's got a nice style to it too.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Bought as a Gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for a friend. They have were excited to get it and have enjoyed its features and capabilities.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Pretty neat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool gadget, but these devices are in the early development stage right now but hopefully in upcoming years these devices will have way more skills and be as commonplace (and compatible with other devices) as mobile phones are now.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • AMAZON ECHO

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RECEIVED AS A GIFT. USE IT DAILY. ALWAYS ASKING IT QUESTIONS IT DOESN'T ALWAYS HAVE THE ANSWERS, BUT STILL ENJOY IT.

    I would recommend this to a friend

  • Love the product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product , I have a bunch of different Amazon products throughout my home works seamlessly with my smart home

    I would recommend this to a friend

  • Good decision.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for elderly lady so she could use voice commands. She needed help with set up but once it is connected, it was perfect.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend

  • My echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my echo still learning all she can do so far she has answered all my question and has been able to all I have requested

    I would recommend this to a friend

  • Love the Alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase is for the Alexa. Looks beautiful and keep me update with news and manahe my complete electronic in my home.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend

  • Great

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Alexa for almost a year, added Alexa comparable WiFi light bulbs and it’s great for everything.

    I would recommend this to a friend

  • love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have one of these and i love it had to buy one for my son .he came to visit me and he just got the biggest kick out of it..

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Works really well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my wife for Christmas. She loves it. Syncs with my smart tv, Xbox and a couple smart outlets. Pretty slick.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend
Page 232, Showing 4,621-4,640 of 6,074 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.