Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 11. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 12. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 13. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 14. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 15. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 17. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 18. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Alt View 19. Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric.
  • Pairing Amazon Fire TV & Echo video 0 minutes 57 seconds
  • Amazon Fire TV video 1 minutes 19 seconds
  • Improve your indoor & outdoor Wi-Fi with a mesh router video 1 minutes 42 seconds
  • Connect to Alexa with Echo video 1 minutes 52 seconds
  • LG Smart Laundry video 0 minutes 20 seconds
  • Learn about in-home consultation video 1 minutes 55 seconds
  • Features: Amazon Echo (2nd Generation) video 1 minutes 22 seconds

Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Charcoal Fabric

Model:
B06XCM9LJ4
SKU:
5982513
Highly rated by customers for:
Your price for this item is $19.99
Clearance
The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 6,074 reviews

  • Lots of fun!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can do so many things! I am still learning something from it everyday!

    I would recommend this to a friend

  • very cool

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact you can go hands free when wanting to change song,

    I would recommend this to a friend

  • Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product my 2 one in house. Help with reminders and cooking

    I would recommend this to a friend

  • Works well

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but not always the best. Alexa can be hard of hearing and seems to go a little haywire at times ignoring your commands.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed asking Alexa to play a song and she just plays it.

    I would recommend this to a friend

  • Great gift!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and wife love it! Great gift idea, does much more than I expected!

    I would recommend this to a friend

  • It's Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using this for my smart home devices. It works perfectly.

    I would recommend this to a friend

  • love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love to talk to Alexa. I can order from my amazon account easily

    I would recommend this to a friend

  • Wvho

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I ever bought I love my echo and would recommend to anyone

    I would recommend this to a friend

  • It speaks for itself. Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one I purchased and both are an excellent product.

    I would recommend this to a friend

  • Gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a gift and it was so appreciated! Give one to a friend!

    I would recommend this to a friend

  • Perfect gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought it for my husband and he loves using it!

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love! Way easier to set up then I thought it would be.

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend

  • Bought as a gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After receiving a new one for a gift bought one for a relatively

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Heather Gray Fabric

    I would recommend this to a friend

  • Amazon Echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying Alexa and setup was a breeze. It blends in well with our decor

    I would recommend this to a friend

  • Great once it learns commands

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took some getting used to and getting it to recognize some commands. It worked great with the Amazon fire stick. It also works well on it's own.

    I would recommend this to a friend

  • Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected, I have purchased one for my entire family

    I would recommend this to a friend

  • use in media room

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the speakers on this one. So far so good. no issues.

    I would recommend this to a friend

  • Great Gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this as a Christmas Gift. My parents love it. It does everything!!!

    This review is from Amazon - Echo (2nd Gen) - Smart Speaker with Alexa - Sandstone Fabric

    I would recommend this to a friend

  • Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very user friendly and helpful with my schedule

    I would recommend this to a friend
Page 265, Showing 5,281-5,300 of 6,074 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.