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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 6,074 reviews
  • Rated 5 out of 5 stars

    Having Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lived my echo so much I got one for mom and Dad !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting this forever.. I love my echo!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The directional speakers pick up my voice on multiple units and that gets pretty annoying...I love it the rest of the time, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Home device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to be able to ask questions and get answerd

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More compact than the first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little more compact and the mic is better, however the first gen is louder. Not sure how I feel about the cloth covers either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup could have been helped with better documentation about how. Not everything clear in app. Unit works excellently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so impressed with my echo! It does just about everything! Very convenient for anytime you have a quick question too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Cool item

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing short of perfect. The item works great as expected. No complaints.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Alexia is great reminder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the daily briefing and the list features. Sometimes is triggered without any known input which makes you wonder....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an additional unit I bought to cover another room. Everything is as expected. Nice to have multiple units.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but doesn’t always understand commands correctly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    love echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Amazon for creating echo. She answers questions and can play any song I request

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is pretty cool, she can be hard to figure out at times. Our son has a google home and we like it much better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Analytical Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo is all right if you like the type of sound that is analytical. I prefer a more rounded type of sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item. I gave one to my sister for Christmas last year and her and her husband fell in love with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    seems okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Christmas gift for my husband and he w ont open it until Christmas day. A better review after he opens it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used as part of the door prize at an event

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use these for door prizes at the many events hosted by our company The Employee Network. Winners love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For music lovers, The sound isn't as good as Google Home, but, I already have prime, so free music made the choice for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for someone for Christmas decided to give a try and now I need to buy another one because I'm keeping it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echo vs google

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echo wins but using bing is not as effective as google based searches It is still as fast reliable user friendly as ever

    I would recommend this to a friend