Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $19.99
Clearance
The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 6,074 reviews
  • Rated 3 out of 5 stars

    Alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. My mom is really enjoying it. Great Christmas gift

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I’d rather google home

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google home mini is smater than alexa. I just returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not a smart house yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to return because as "old people" we could not use this technology.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. But i think the google home is better quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not real good it need more work done on it I would not buy it again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unnecessay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the hoopla is over blown if u don’t regularly have Prime

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t recognize WiFi from location to location

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thinking it would be as good if not better then Echo 1. It wasn’t. The sound was terrible. It did have the oldest firmware. Waited a week for the new firmware to download and never did. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter got this for Christmas and absolutely loves it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product but not as usefull as I expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty sure this thing is creeping on me and my family

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sorry I returned it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research I returned this for Google Home.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good thing i really like it has a lot of features

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this echo for myself and so far I approve

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AI needs work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa didn’t know how to respond to half my questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it came with a book to learn all features. Fun

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok as a starter

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa skills are still too unpredictable, information isn’t always available and Alexa doesn’t know a lot of info. Most of her answers are off of information you provided

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as easy to set up as they lead you to believe

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns out you can only link this to an apple calendar. Otherwise, you have to manually tell Alexa every morning if you want daily reminders. Also, amazon music is an additional charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TO HARD TO SETUP !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told that this Alea would be very easy to setup using your smartphone to do the most simplist commands on your smartphone boy what a falase statement that was i tried & tried my wife tried & our frind who is into computers somewhat had no luck either we have to wait for our friend who is a computer tech to come over to install it . SO BUYER BEWARE NOT AS EASY SETUP AS THEY ARE CLAIMING ! !

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as I expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was curious to see how alexa would measure up to google, and I was very disappointed. My google mini was still as much loud than that of the alexa. I returned it.

    No, I would not recommend this to a friend