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Customer Ratings & Reviews

Your price for this item is $19.99
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The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 6,074 reviews
  • Rated 5 out of 5 stars

    Worked out perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked out perfectly and can't wait to present it to my daughter for Christmas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Alexa, but nicer looking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Alexa, but nicer looking. I got it for a gift and I'm sure it will please.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Smaller size of already great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new smaller size. It replaces my tall Alexa that I accidentally knocked off the dresser. I said, "Alexa, are you okay?" and she said, "I'm fine." But alas she wasn't. Received it as a Christmas gift from my niece and I couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New Owner But Love It So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this as a gift for Christmas. Wasn't sure how much I would use it, but so far I Love IT! I've used it from playing my favorite music, to getting a weather update, to using as a timer when I'm cooking and it's all Hands FREE! Love It! Love It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this little thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my 86 year old mother. She is amazed with what this thing can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VOICE ACTIVATED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am making my whole house voice activated and this is where you want to start

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift for Dad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a gift for my dad... he usually doesn't like using electronic devices that he's not familiar with, but he really seemed to like this. He has Amazon Prime and LOVES the fact that he can listen to streaming music through this device!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Alexa Products - Neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So all of the Amazon Alexa products are pretty neat, but it really depends on if and how you use them to decide if they are a good purchase for you. Also, if you're okay with the device basically listening to you and everything happening in your home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great companion for someone living alone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Echo for my mother in law after my father in law died. She has said many times how much she is enjoying talking and receiving a response. She loves the different answers she gets back. Enjoys playing some of the games as well.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 2 out of 5 stars

    Disappointed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the echo and echo dot for my wife and daughter for Christmas. I was so disappointed with how difficult it was to use after the initial set up. The searches are limited. My daughter’s echo dot was a major disappointment. I even called Amazon for technical support as I was trying to link the dot to my prime account so my daughter could listen to prime music. Get this, Amazon technical support actually told me the echo dot was not working corectly as my daughter was 16 and the echo’s are made for adults... Huh???? We returned them both and got the Google home and google home mini and have loved them!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It’s perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because I wanted to play music throughout the house. I have used Bluetooth speakers and you have to charge them with this you plug it in and with a simple command Alexa play Spotify or Alexa play iHeartRadio. And it works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love The Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, it actually understands what I say. I tried Google Home but Iit would not play the songs I was requesting. I never have that issue with the Echo. The one thing I would like is to be able to rename it something other than Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift, so I'm not sure about it yet. I'm sure my son will love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice addition for smart Home Equipment.....Very styleish and dependable...CBN

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Alexa as a gift for my mom. I was a little worried that the technology would be too advanced for her, but she ended up loving it and has been perfectly fine using it. Speaker quality is great and it set up very easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My mom loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has one and we love it so we got one for my Mom who is very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both echo and google home. I prefer the echo as it has a Sirius skill.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my Alexa set up. I have the Echo Plus as my home hub and 2 of these Echo 2nd Gen smart speakers around the house. I love that I can have music playing on all speakers at the same time to fill the house with sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Echo is a Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo is a great product to have. It’s a lot of fun play with your friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning all the things this device is capable of but loving it so far.

    I would recommend this to a friend