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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fun for my wife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my wife as a gift. She loves music and uses it to play music often. We all use it for trivia fun. I know there is so much more we could be using it for but she loves it so all is good!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Sound system is good. Works with the dot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband for Christmas...he said it's the best present ever...he's having so much fun listening to music and asking Alexa various questions without having to lift a finger.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my Echo 2nd Generation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually my 2nd purchase of the Echo 2nd Generation. I received one for XMAS and loved it so much I wanted a second one for elsewhere in the house. The speaker is soooo much better than the Dot!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok product needs lots of improvments iam using for my vemo its command takes too long and some times its flat out but overall ok

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Information easy to obtain. Just ask Alexa “what’s in my calendar today” wondering if we’ll have snow..just ask Alexa! Wrapping presents and want to hear Christmas music..Alexa to the rescue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun, useful and can’t do without once you have one! Apple is opening up their Apple Music to work with Amazons Echo products which is a huge convenience for iPhone and Apple product users!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product, set up challenges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift and thankfully I was around to help set it up. It seemed to be stuck in a setup loop. It would confirm setup but when you'd activate Alexa it would say it needed to be set up. Eventually I was able to get it to set up but took some trial. Great sound and functionality, overall pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hooked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this but did not really know much about what it could do. Now that we have one, we use it every day - music, weather, controlling lights, storing appointments. Every day discovering new uses.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great gadget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep my alexa in my kitchen and is such a great gadget to start the day with the briefing news while preparing breakfast. I like to listen my 70s music and the kids love to play the trivia games and listen the latest music from amazon music. Very nice toy we all like it so much this is our second one at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unsure if I really wanted to spend the cash and invest in the Amazon Echo. So glad I did. The Echo is user friendly and can control lights, music, and gives weather info each morning.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is just so much fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just so much funThis is a great item to have in the family room you can listen to music you can play games it’s a good thing to have in the family room to get the family together

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun Toy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift. It took a little time to set up, but overall is a fun toy. I wish Alexa had more opinions and not just facts.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my echo and enjoy it every day. The music or Alexa saying a poem .or telling a joke is great. You always feel like your not alone with the echo. The best Buy I couldhave gotten!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and Command Distance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The taller Amazon Echo has amazing sound (compared to the Dot). I stream all my music do this device besides all the other this it can do without a computer. The command range is pretty long too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I have grown to love these devices. I now have three of them, one at work, and two at home. My 3-year-old is becoming an expert at requesting his kid songs from this thing. Bravo Amazon!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to randomly ask a question, set a timer, or play music. I strongly recommend the Amazon music membership ($3.99) because this has been the main function I utilize daily.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never Thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I would buy an Alexa/Echo but now I have several. I can’t imagine my day without one. I use them daily to play music, to check weather, set timers, turn on and off smart plugs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A solid, useful device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great for music, timers, reminders, checking the weather, news flash briefings and as an intercom system throughout the house. Great sound quality too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have multiple devices in your home. You must name them different. Otherwise all of them could respond to the same question.

    I would recommend this to a friend