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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version is much better than the first. It sounds better and understands your voice better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Howard

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Alexa and the features it comes with. Love listening to music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and have wanted one for more than a year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun to play with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 1st lager size unit. Better speakers. Nice look

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matched with other speaker and subwoofer for very good sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply amazing; My family enjoys having Alexa turn off the lights etc. We are excited and very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for the most part,but sometimes Alexa doesn't hear too well. You may have to ask her to do the same thing multiple times. It's really cool if you have the transition light bulbs by Phillips Hue!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to use, my child can use perfectly, cons you must configure pandora, Amazon, etc

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cool speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is way louder than what you expect. Alexa is a pretty sweet built in software.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely better than I thought. The add ins that come from the app make it waaaay more than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. I use it as a secondary in another room. Music sounds really good too :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    originally purchased for someone as a gift but eventually bought one for myself. Alexa is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy being able to turn things on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like turning my home into a Smart house, able to turn lights, music, TV, on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun product for the whole family. Easy to use. Note: you must get the app to connect it to your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From such a small unit very good sound quality. Much better than its smaller sister models.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device and great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for a good price, this device keeps surprising me, great quality and great sound

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Echo 2nd Generation is Chic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The echo 2nd generation is very nice looking, easy to set up and a great addition to my Alexa products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent guft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she was pleasantly surprised. Ease of use and very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for multi room audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these along with some echo dots for whole house music. gave 4 out 5 based on sound. Personally i feel like they're lacking bass. my wife on the other hand loves them and thinks they sound great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Christmas Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant believe we didn't get this sooner. Was a Christmas gift for my daughter and she loves it.

    I would recommend this to a friend