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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 6,074 reviews
  • Rated 5 out of 5 stars

    Works fine. Easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd. Echo. The 1st. one was a Dot. The price was right. It was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All echos are excellent. Adiitionally bought in Best Buy during sale is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Communicative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Communicates with my hub from upstairs and allows easy control of smart home systems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to try one of smart device before and I found the deal. It works great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Echo. It works great. It took a little while to learn how to enable the skills though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love my echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several echos placed throughout my home... the sound quality from the speaker is perfect...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great new toy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Alexa. I bought one for my son and my husband bought one for me. Great quality speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Making my life easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving Alexa. Best Buy had a great price so I ordered. Enjoying the music right now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Devise

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you learn how to use it and all the skills, it’s a great device. I do wish it was more portable. You gotta plug it up everywhere you take it in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a lot louder than the dot and the great size is good too. All around works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    She listens!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa listens to your requests from music, weather reports, anything you want to know or hear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo has good soun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echo is easy to set up and syncs with other products easily. Also as good sound quality’s

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for music on the go

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would like Alexa but this one is great and I love working with Alexa

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lovin Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is great. I have routines programmed with her and other devices connected with her too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fun product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is easy to use and set up. Fun for all . Recommended. Still learning other detail/option.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good or better than the original. Love the multiple uses. Now have 3 of them and will get more

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Kids love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids absolutely love it. With all music they play. We have also played a few games on it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa is cool.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use it to play music but I love it, maybe i’ll Eventually use all the functions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the size of the product, it has awesome sound. Set up and connectivity was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Does what you expect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love playing music on this while I cook. I learn new recipes and love getting weather updates.

    I would recommend this to a friend