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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Depends on who you are.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hard to review because so much of what separates this from a dot, is audio performance. If you just want to use your voice to control devices, get a dot. If you want affordable multiroom audio or voice control, get a dot. If you have speakers you want to connect via aux cord or bluetooth then get a dot. Or if you want a cheap intercom system, get a dot. But if you dont have other speakers, or if you have extra money, then get this echo to upgrade your musical proformance. They dont sound like bose or other high end portable speakers, but they dont cost as much either. I love these echos cause i have one for bedroom and other in kitchen where we want better sound proformance but dont need a stereo system. I have a dot in laundry room, a dot in living room paired to my stereo, and dot in living room paired to a bose. Gives us whole house audio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an original ECHO owner as well as several Dots and a Show, this was a nice addition to the family! I find the look with the cloth like exterior to be much better suited to decor than the old black tower. The sound to me is slightly better on this unit than the original ECHO and the price of course is almost half (I got this on sale) than what I paid for the original. I would definitely reccomend this if you are looking into a complete ECHO that needs no external speaker. It sounds excellent, setup was a breeze, and it has been performing well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for Prime members. Easy set up AND you can put it on do not disturb overnight :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Music source

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mainly to have easy portable music from Serius. It delivers reasonably good sound and easy to use everywhere Wi-Fi reaches.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a quality assistant with a good speaker. you really can't go wrong with this buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Get one or two now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but good things to say. Get one and you’ll find out for yourself. Great sound, controls everything. Easy to use. Well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly, even a child can operate it. I didn’t know it would be so useful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    What a great help to everyday life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wakes me in the morning to my favorite music and plays relaxing music at bedtime and handles a lot of things for me during the day!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AWESOME PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Amazon Echo is an awesome product. The only negative I can think of is that I am spending more money to automate my home through the Amazon Echo - but that's a good thing. Easily understands voice commands, plays music with GREAT sound, and everything is controlled by voice. I can skip to the next song/playlist, and even adjust volume using just my voice. I get news headlines, sports, weather, and even traffic updates before I leave every morning. There are so many skills that I'm still trying to figure out all that this does. It's amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like they said it would. Have it set up to turn on and off living room lights

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Educational and entertaining

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love playing music thru Amazon Music, getting daily weather report, answering the question of the day and much more. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent implementation of voice control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is great device to enjoy the voice control convenience. This is our 3rd device

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product makes life so much easier with turning our smart lights on and off. It also works great to play music through the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been thinking about getting an amazon echo for some time. Finally but the bullet, and now in very short order everyone in our house wanted one and I have bought 2 more as gifts and a couple of echo dots for other parts of the house!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Just so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Amazon Echo has such great sound quality and so many 'skills' you can enable to personalize your experience. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great addition to our household

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything it can do, adds Convenience. Gives answers to my questions! plays music. Turns on lights. Among other things!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Love our Echo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little speaker is excellent. The sound is great to fill my living room. Small and easy to fit into any decor.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love this Heather Gray Fabric Alexa!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought my first Alexa, and I'm so glad I went with this heather gray one. It stands out and is very different compared to the black one. It is clean, modern, and the responsiveness is fantastic! The audio that comes from it is also really impressive considering how small it is. It's output of bass is very shocking - I actually cannot play it at full blast because I'm afraid my neighbors would complain. I also use it to control my smart lighting system. Definitely don't regret this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like this thing, pretty handy and the sound quality is better than I thought it would be. also use it for the hue lights. pretty cool.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Use it to schedule meetings, order items from Amazon, and play music.

    I would recommend this to a friend