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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Amazon Echo as a secondary unit to the Amazon Echo Plus. Plus offers the hub needed to control lighting within home. This unit was purchased to augment use of Echo throughout house. Original one could hear me & reply, but from several rooms away, I needed to yell & I quickly tired of that! Now, it can respond from various parts of my home & have audio playback/music throughout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product, makes life easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my husband to play with, but my Mother has one in her room and being able to communicate between the 2 really helps since she is bed ridden.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Home speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The echo is a good looking nice speaker. Having Alexa included really adds the value. The entire family loves asking Alexa questions and playing trivia. The speaker is definitely better quality and louder than the Dot, both the Dot and the Echo has an aux input to attach to other speakers if you prefer, or like me, I have it connected to my outdoor speakers to take advantage of the Prime music!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Virtual Assistant/music player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first heard it at a Target store I was hooked. The Echo is amazing. Great sound. I love the ability to link with The Bible app and have Echo read my daily Bible plans or any chapter or verse. Also, since I have a Pandora subscription I can have Echo play anything on Pandora radio in addition to Amazon music. The Echo makes a great addition in the family room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    LOVE LOVE LOVE it !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it ALL the time...great sound and so easy to use...just speak to it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good sound when streaming pandora. Nice look with the cloth cover

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Echo for my wife this past Christmas. She absolutely loves it! We are still learning about all it can do but so far have have not had any issues. Alexa gives us a wake-up call, functions as a timer, turns on lights (with the Amazon smart plug), plays music, and provides helpful information like the weather and high/low tides. Echo is a fun and helpful tool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding speaker, easy to ask questions and set up was smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Fabulous Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to create a home group with my other Echo, sounds better than original echo.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great, sounds is sharp and clear, and it is very easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, easy to install, kids love asking alexa questions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great, plays all my music and operates all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound and easy access...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo 2nd Generation has excellent sound and bass response. As a full time musician, I am very critical about the sound quality and this device surpasses my previous device (a Jambox which I loved). Voice commands are exceptional for playing music on a paid subscription site like Spotify. Easy to connect with by iPhone Bluetooth to play my music library. Alexa has many shortcomings and her typical response is “I can’t find that” as compared to Siri’s “Would you like me to look that up on the web?” I have seen improvements in Alexa as far as questions asked, but most are references to Wikipedia. Hence the 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great everyday morning music and information!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, Great sound, music, news and sports at your fingertips.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    sounds great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Amazon Echo so easy to install and sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks food and sounds good. Easy to set up and start using and learning.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know much about Google's smart speaker but this product is really good. The issues I have are its learning and search engine. It needs to expand its search engine to where if I ask a question it should be intuitive enough to find some answers. The I do not understand the question constantly means that its search engine is too limited. Since when I get on Google through my phone or computer it finds it right away. Besides that it has excellent sound quality. As a future note, allow these to be connected with each other.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Looks better but miss the volume control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new generation with softer fabric covering fits home decor better and allows you to keep the echo in a central location with a bit more style. I prefer the old style volume control of turning the top instead of the current buttons. Sound quality seems as good as the prior generation. We coupled the echo with a couple of dots in our boys’ bedrooms for a cheap and easy intercom system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never disappoints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Amazon Echo because one is simply not enough! I moved my first generation Echo into the bathroom and this one is in the kitchen. Great sound and love the sandstone fabric (it's gray/white color but can also look a little taupe). My only suggestion for Amazon would be to have a white cord for Echos with this color fabric (mine came with a black cord).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alexa app is so much fun yet functional. This has stereo sound.

    I would recommend this to a friend