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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 6,074 reviews
  • Rated 5 out of 5 stars

    Super cool and convenient!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device! Hooks up to so many things including the Audible app so that I can listen to my books while cooking. She even tells jokes and orders stuff for me off of Amazon!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift for my wife!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She saw the Echo at a relatives house and fell in love. Things sometimes appear better than tjey really are but tje Echo lived up to her expectations. My wife has a new best friend!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Echo for basic things like listening to music, we do sometimes play games with it. I havent had the time to connect it to my amazon prime account. I do like it better than google. The only down side is sometimes it doesn't respond and about once a month I have to unplug it and reset it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love love love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the comfort Alexa provides in our house! She can pretty much answer all your questions which makes everything so convenient! Upgraded from a dot to this because the speaker from the dot is not that great (its smaller) which may require an additional speaker if u’ll use it for listening to music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth Every Cent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent audio for its' size. It is limited in its' ability to answer questions but for basics and music it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one before and enjoyed it so much that I bought another one! Still wish it had an on/off button/switch instead of having to unplug. Great item!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using this primarily to play music. Only gripe is that there is no on/off switch. You have to unplug to turn it off. Other than that, it's great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device ... Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device ... Great sound. I purchased the original Alexa device and I like it so I purchased this one to get the same features but with greater sound quality and volume.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing and makes life easier! ^_^

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my wife for Valentine's day and she loves it! I definitely recommend this for those that would love to have their own AI assistant. It plays great sound too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    works great...easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have both google assistant and amazon echo in different houses...both do the job...amazon of course offers ability to link with amazon account and order stuff through voice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough about the Amazon Echo. Music, news, weather, jokes, inspirational quotes, trivia, recipes, you name it.....she knows it. We thoroughly enjoy this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great speaker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this for my parents & they use it daily....i just had to set it up for them first..lol..sounds good & will definitely get another one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is easy to use and works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing electronic for the price. Very easy to use, my kids love using it. I have it in the kitchen but would like to get one for the living room and my bedroom!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you not like to say. Siri play music. What else can you ask for. I bought this for my son. That’s is really all he uses it for plus an alarm occasionally

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great household product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This produce is great! I can have them on all floors if my home to “drop in” and check what us going on with children playing. I can listen to music, get information, etc,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas present and he loves it! The Echo is easy to navigate and is fun to find out all the information it has for us! I also am happy with how well the sound is!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Use it Daily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ability of this product to interact with Amazon Prime. Easy to order from the device to my Prime account. Also the sound quaility is outstanding for listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NICE TO HAVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought just because it seemed interesting. I am enjoying music, it answers questions, lets me know if I have an Amazon package at the door. All kinds of good things.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband for Christmas and he loves it. He loves to listen to his music all day and loves to be able to tell her to turn it up or down, etc. Great gift!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is easy to set up and works great. I have more than one in my house and we use to to play music, set timers, and listen to the radio.

    I would recommend this to a friend