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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    YIPPEEE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex, what time is it? Alexa play soft instrumental music! ALEXA lock front door. We have barely scraped the potential of our ALEXA

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my Alexa!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older model "died", went to Best Buy bought the newer model. Don't use Alexa a lot, but when I need her she's there. Love Alexa!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Setup and running with ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little device has so much functionality with setting up your home automation and it works with no issues to been. A+ on look and design as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helpful Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually use it as a radio and for getting everyday information. Will use it as a smart home device in the near future. Great features.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First echo I’ve purchased so I’m not sure why ppl are saying first generation is better. However, I enjoy this one a lot. I like how you can select different “skills” to your preference. Very responsive. Nice sound and bass when playing music. Superb clarity. I’m happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as xmas present. hopefully sounds like the reviews

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a Bose, but this is a quality speaker for under $100. I wanted a smart speaker that would also fill the room and sound good, and this didn't disappoint. Set up was easy as I already had an Amazon dot (but even that the first time around was pretty basic).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases , can be used as a Bluetooth speaker as well. Sounds great and my kid loves to ask Alexa all sorts of questions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker for the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was deciding to what to by my mom for her birthday and I decided to buy her a speaker , it sounds amazing and the quality is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think I would like it as much I do. Alexa is really smart and the speaker doesn’t sound bad. If fact, it sounds pretty good. Nice product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    use it everyday

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these around the house, and it's amazing. I love the sound quality of the speaker for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my Echo from my son's for Christmas. The grandkids love asking questions and requesting songs. It keeps them quite occupied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    husband loves the tech stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it for trivial questions a lot. And bought the outlet to turn on living room light by asking Alexa. Sometimes we say things that trigger Alexa to speak but never used her name...still not sure whats up with that. Like the ability to play songs easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Alexa, This is my first time having this device around the house and having it play music or checking up on the score from local team.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift and it was a big hit. Quite easy to set up and the sound quality is great. Would highly recommend as a gift for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It can answer all your questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the information is available on the internet, Alexa can find it for you! She also plays music from online radio stations & from your personal playlist that you upload to Amazon. However the number of songs you can upload is limited if you don't have a Prime account.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got rid of my bulky reciever and all the speakers, didn't realize what great sound it has

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pridyct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my first of two echoes as a Christmas gift. Provides great things in conjunction with my prime account. Wish I had done it earlier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas gift for my daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She and her whole family love this gift. They use it all the time. My 6 year old granddaughter asks it questions all the time. This is the best gift.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My brother loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my brother for his birthday, and he absolutely loved it. Is a great gift because it can be used almost everyday for multiple uses.

    I would recommend this to a friend