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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 6,074 reviews
  • Rated 5 out of 5 stars

    What’s not to love?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Alexa device we have in our home. It’s so convenient and we love being able to call from room-to-room. I wasn’t sure how I’d like the cloth, but it actually seems less dusty than our other echo. Great if you are a prime family!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice sound quality for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful speaker with Alexa built in. Sound quality is pretty rich and bass'y.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Much better than the first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good speaker to listen to music thought the house and listens and responds to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base and treble ranges are much improved compared to the 1st generation speakers. The base is deep and does not sound like it is being delivered from a compact speaker. Of course Alexa is the obvious choice if you already have a Prime account.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    can't believe this technology is so cheap fantasti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Amazon echo 2 for myself and my girlfriend it's so amazing has access to every song I want to hear the sound system is remarkable can't believe it's so inexpensive Turned around and bought six more for friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great helper without having to look up many items.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As Best Buys had a special savings if two were purchased, it was a good way for my friend and me to get each other the same birthday gift. A little tricky to set up but Amazon Alexa support persons were wonderfully helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Need amazon prime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is decent but really needs amazon prime music to be great. Plan on the extra $100

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a xmas present, great sound.. only thing i dont like is that its not wireless

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Great bass. Not the easiest hand controls but overall pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good - Four Stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good - Four Stars - Works well. Answers when I talk to it. Has nice voice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Enjoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my Alexia, always wanted one, I like not having to get up to turn music up or on

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Better sound than the Dot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this mostly for weather and flash briefings. Sound quality is better than the Dot. Otherwise it works the same. Have not found either device to be effective for controlling FIOS box or Harmony hub. It is a very good substitute for a cheap radio because it can tune in radio from all over the world on the internet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up except if you change internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Fun to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YEs- great toy from Cmas and having fun with it. A must have with family members

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Fun product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Device requires a lot of subscriptions to really utilize its full potential.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In the KNOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever forget something? Need to know the weather, well this does it for you. It's great. I'm convinced it actually helps with memory recognition. Highly recommend for smart home to just questions on the spur of the moment. It's FUN.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a pretty decent sound. Much better than the dot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love been able to control my smart devices with this inexpensive little speake

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, works well. Alexa has progressively gotten better at voice recognition.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazon keeps innovating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an exceptional speaker. Alexa is able to make life a little bit easier each day.

    I would recommend this to a friend