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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 6,074 reviews
  • Rated 5 out of 5 stars

    Moved up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three echo dots. One connected to a receiver in the living room. One to a receiver in my bedroom, and on to speakers in my daughter’s room. I upgraded to the echo 2nd gen in the kitchen. It works very well for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like being able to play music ask questions and not have to use a remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon - Echo (2nd generation) - Charcoal Fabric

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa has opened up a whole new way to live! added this to the video one in another room to give us voice command through the home, and tied with thermostat, love that we find more things every week that can be done. Good addition to home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Phillips Hue smart lighting, nest thermostat & just playing music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dad came over to my home one day and heard me speaking with my Alexa and got really surprised. He loved it and I bought him one. He was astonished of what Alexa can do

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love Alexis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Made life simpler.like how. We have working throughout the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa makes life much easier, especially in those rushed moments when you don’t have time to stop and pick up your phone to check things like the weather, when a store will open, movie times, etc. She is pretty reliable too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Understands commands well Has really good sound for the size of speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little creepy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I’m old because this thing is too “big brother” ish for me. It can be useful, I used it for an alarm clock, and it also let me know when an Amazon package had been delivered. But I unplugged it, too creepy for me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not excellent, and it does not always respond appropriately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that I love my Echo so much that I can’t imagine life without it. If you can get it on sale, then it’s even sweeter. Alexa is my alarm, my stereo, my encyclopedia, my timer, and my kids love her too! Soooo much yes to this buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Information at your fingertips

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having Alexa in my home. The ease of obtaining information is unbelievable. There are still questions that may not be answered, but more information and skills are being added daily. I love the 'drop in' function and placing orders on items I've purchased previously. I don't have a lot of smart features/items in my home, but hope to add that as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with Alexa and her knowledge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordering from Best Buy has been easy and of great value I keep an eye on items I want and order when it goes on sale. Always been pleased with the products and have saved tons of money. Who doesn't like that??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first smart speaker and was initially unsure if this was better than the Google home. The echo definitely offers better sound, music service and smart home accessory options. Also yearly upgrades are great too

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device and a very nice design. Would recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versatile sleek. Smart looking enjoy listening. Sounds good. Good cjoice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this is the best thing you will ever buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if your planning to start building up your smart home the echo products are the way to go. Amazon is constantly making their products better and better. And amazon echo connects to more devices then then the other brands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this device very helpful in all areas a very good buy good for elder persons daily tasks such as grocery list also teenagers and middle aged can use also keeping track off appts feeding schedules for pets

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple to install and does everything we wanted. would buy another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Ask about any question and you get the answer right away. It's great to ask how the weather is going to be for the day so you know what to expect. Great library of music to play. All around a great product

    I would recommend this to a friend