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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Cool Gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool to have but tries to force you to download amazon music. Which is annoying..also limited on what it can do. The speaker is good though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon echo

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a echo dot but wanted more, I got this on sale and its just want I needed, love how you can change the cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hel-lo Alexa!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received our first Alexa and could hardly wait to see how well the word recognition actually works. In a word, GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to use it as a music speaker but at the same time I love to control my lights with it to and use it as a timer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great assistant around the home Plays nicely with most add on plugs and has great apps and skills for everyday life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is nice ... my problem is knowing how to use the right language or words, which are called skills to get the Echo to say or do the things i want it to do. I am having a hard time getting it to turn a specific thermostat up or down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Alexia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. Can make phone calls to other Alexia users. Some many great features. Buying another for other rooms in home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexia has been a great help for me in conversation and Welcoming friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a gift and my recipient is as pleased with it as I am with the one I own. Better looking than the older model!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun for the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed my Echo so much that I gave each of my kids one for their own homes. It's a great device. Both helpful and entertaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love Alexa!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve made in a long time. I use Alexa everyday and would purchase this as a gift for others. It is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my echo!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend for anyone that can, get an echo. It is the best. Music, reciepes, calls and messages. It does it all!!! I love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best thing ever! Also getting the plug for it too so I can tell her when to turn on and off my lamp!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo devices are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for Christmas but I'm sure she'll like it since our Echo Dot and Echo Spot are both well liked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon Echo Smart Speaker with Alexa is the best assist I've ever had to help me tackle my busy day. Thank you Alexa !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tool

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these work good, and I got all over house. Sometimes has some issues like answering in wrong room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't mumble!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted a fancy blue tooth speaker, and chose Alexa! He likes playing Jeopardy with her having her choose music based on genre. But be sure not to mumble when you ask her questions ... you'll get funny answers ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed and it works very well, it is fun to ask questions and see what the response will be. I will be customizing soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classic Apple product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another excellent Apple product. Very useful for quick answers to about any question. We have set up in our family room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Echo! I had to call support to get it set up but they stuck with me until it worked. The only real problem I have is remembering the names of all the different apps. I'm sure I'll settle in once I decide which apps I use the most.

    I would recommend this to a friend