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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 6,074 reviews
  • Rated 5 out of 5 stars

    We love Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great product, we now own 3! Cant wait to have one in every room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas gifts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids order a lot from amazon and they love them. Their abilities are incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for free with some other purchases. It's a nice product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, just love it. Definitely recommend to my friendships

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased as gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a gift. The recipient says they love it! Gold star for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s our 2nd one and gonna buy more for Christmas! Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Addition To The Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item and it has had an answer for everything I have asked it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing and has great voice command recognition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our purchase and the staff was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always wanted Alexa product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my Amazon Echo with Alexa. It’s full of all kinds of tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She is like a member of the family! Going to buy another for our son

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it once I was able to set it up took more time to set up then a computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for my mom and we had to get one too! We are so happy we did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire house loves it including our 3 yr old! So easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the alexas good way to comunicate in the house and music is awsome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the alexas good way to comunicate in the house and music is awsome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is this really the best smart home can do?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For something that is supposedly one of the best smart home appliances around it's pretty dumb. Simple things like playing music are difficult with the words you have to use. This was meant to be used with my brother's Phillips Hue lights and it really just didn't live up to the star trek dreams we had envisioned of controlling lights with our AI assistant. I personally will still not be using one. Still, if you're looking at a cheap AI assistant speaker, it's your best option (which is saying something).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting this on christmas day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this on christmas day. I have been wanting one for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely use it anymore but i love it..................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gave this as a gift.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We gave this as a gift for Christmas and they loved it. No complaints.

    I would recommend this to a friend