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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 6,074 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift and we have had all kinds of fun with it! I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gathering information without looking up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as gift for my husband. Provides great entertainment and information resource.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good speaker with Alexa capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Amazon Echo (2nd generation) for my study. I use it to play music while I work and to control my Smart Home equipment. I grouped it with my other Echos in an Everywhere group to play music everywhere in the house. I am very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this Amazon Echo to my mother-in-law for Christmas and she loves it!! Easy to set up and use! Even connected it to her directtv so she can ask Alexa to change the channel without the remote! Love it!! Also love the gray color. It blends in nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my granddaughters and absolutely love it!! They use it everyday for the weather to know what to wear for school and play their favorite music when getting ready for school and it helps them with tough questions for school!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound from a small speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my home office. It has such great sound for such a small device. The voice control is so very nice to change volume, music, temperature and turn TV and stereo in conjunction with other devices that work with this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased on Sun before Thanksgiving and not told it would be on sale 6 days later. Has to reorder for sale price online and return original purchase. It is a gift, so no feedback yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really enjoying Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only confusing piece is figuring out how to get multiple speakers to play at same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon has a real winner with the Echo. Much better than the Google Home in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a gift for my mother in law for xmas. She has friends that have it and love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Daughter Loves It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas gift for my daughter and she loves it. She's in her second year of college and set it all up within a few minutes. Before I bought it she told me she would never be interested in Alexa, but quickly changed her mind after giving it a try.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get so much info from the echo. You can play unlimited music from Amazon Prime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device works as expected. Descent value for the product. Wish it was a bit smaller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the old echo but more attractive shape. Sound quality not any real improvement, only slightly better. Good step up from the echo dot but from the original echo not so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Amazon Prime member so this was a no brainer. Works great and plays Prime music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo...a big step up from the Dot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first tried the Dot and really loved it so the next logical move was up to the Echo.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gave some as gifts and have myself. Really enjoy using this product. Everyone has enjoyed their item at their home with calling to say how much the family uses the Alexa . Easy to set up and the store has been very helpful with any of my questions and online help

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for office/living room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bluetooth speaker for an office or dorm room. Speaker quality is excellent. And connection via your Amazon Alexa app is easy. Sound quality is MUCH BETTER than the amazon dot speaker. It's worth paying the small difference in price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lots of fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love listening to music I request while exercising. Tells me if my favorite team wins. Likes to play guessing games. She even says "Good night and sweet dreams." Plus lets me request a wake up call. A cute and helpful little friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for family. Love it for at home and use It with other home automation with ease

    I would recommend this to a friend