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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple units in my home and office. Started out with the echo dots and upgraded to this. Much better sound than the dot. Sounds very well when playing in whole home mode in multiple rooms

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Amazon Echo. Great sound. This system does a lot of helpful things. You can set an alarm, play music, talk to other users, and Alexa answers questions, give you recipes, turn on and off light, thermostats and many more. Love Love !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new BFF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay I love this thing. Alexa is truly my new BFF. I love how I can tell her to turn on my roomba and adjust my nest temps. The audio is alright but I always use it for house parties so it does the job. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great - awesome technology. Having a lot of fun playing with it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for the Garage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect choice. Bought this for my garage instead of a receiver/speakers. It exceeds my expectations. I can listen to radio stations or any music I choose. And you can't do that with a stereo system. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a Christmas gift for my dad (who isn't tech savvy at all) and it was a huge hit.. Every time I see them they can't stop talking about how great Alexa is.. The whole family loves it, and apparently its really easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Great tool for the house and a great entertainment piece.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun for th whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son. Hopefully he enjoys it at his new apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Perfect for Parents 65+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for Dads 70th & he finds it easy to use. Even though he does not have a smartphone we connected this Alexa through signing in online from his computer and connecting the Alexa to his wireless router. He asks questions, no longer goes to the TV to wait for weather forecasts and subscribed to music to hear "his" styles of music--- that you cant get in the car or on radio anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Time Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife had been wanting one for quite some time after using one our daughter has. When they went on sale right before Christmas, I decided to go ahead and purchase one for her as a Christmas gift. She uses it all the time....

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A Step Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice step up in sound from the dot. Believe it or not it is a little bass heavy and I'm a Rock listener. I played with the placement by turning it little and moving closer and further from the back wall and got a pretty good sound. I think after all that maybe its not the bass but the highs are lacking. Would be nice if it had Treble/Bass controls but I guess you can't have everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this item. Alexa works great and the volume is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Alexa!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa wakes me up to music, tells me the weather and generally is able to answer my questions. The only negative is that whenever you ask Alexa about the Red Sox she acts like she doesn't know them. I think she's a hater lol

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device for the home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchase this echo 2 for my new apartment and I must say the product is amazing. I recommend this for anyone who wants to have the ease of playing music, doing google searches or using other smart products around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Volume

    Rated 5 out of 5 stars

    Our first smart assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received this free when we bought an oven. We have enjoyed it so far, really loved being able to tell Alexa to play Christmas music for the holidays, instead of having to queue up songs from my computer. Glad we have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was unable to connect it to our internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsure of how product works we could not get it connected to internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loveit perfect gift for my daughter . I bought the extra adapter also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tool! Understand it and put it to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can do so many things. Personal assistant capabilities are limitless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun device to own. Need to make sure you have enough plug in adapters

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, I love that I can tell Alexa to play a song, set an alarm, and play games. I haven't set up anything else in the house yet, i plan to set up the lights with Alexa so I can tell her to turn the lights off

    I would recommend this to a friend