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Customer reviews

Rating 4.8 out of 5 stars with 2971 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Echo (4th Gen)'s impressive sound quality, ease of use, and sleek design. Many appreciate its convenient size, strong bass, and smart home hub capabilities, as well as the straightforward setup process and ample volume. However, some users have noted occasional issues with Alexa's responsiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,971 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent addition to Alexa family. Just wish they didn’t change the design so much as it doesn’t match others. Good if starting from this gem though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Same as before

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as before. Good product better sound, just not great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa 4th generation, have a good sound. Like the design.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Needs mic improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic is not sensitive enough. Have to repeat commands or speak louder than normal. This mic is no better than the earlier versions. The sound is awesome when playing music. They need to add a mic level adjustment in the software settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to listen to my music my way and have the benefit of reminders as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works good but is not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but it constantly disconfigure everything and may be is software problem, but from them works everything great, but in privacy theme is not the best this device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my alexa..never thought i could be so happy with it ... excellent device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was actually a gift, but I was told they are completely satisfied!! I was pleased with ordering from Best Buy and satisfied with the price and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As my hubby says. My new best friend- The smartest lil thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound, excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I would enjoy home automation this much. I can control my ceiling fans, light switches, thermostats and my security system with voice commands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. Works well with my home automation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I recommend getting more than one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Echo 4 + Premium Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. No issues with setup. The new design fits right in. The new hardware and features work as described. Power usage is much better than the previous models. Highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this specifically to use with the smart home hub for light switch voice control. While that should work without internet access, the operation was spotty at best. If you already have an Echo, don't bother upgrading for the smart home hub functionality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Return reason

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good I preferred siri because i use apple all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my parents and they absolutely LOVE it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound, but hard to get it to listen over music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Working Alexa Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Echo Hub was a great addition to my "Alexa Family". It replaced my old original Echo and allows connectivity with my home security system for a complete home protection package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo works very well. I purchased it for a great price. A great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but it’s not loud enough. It’s easy to use.

    I would recommend this to a friend