Customer Ratings & Reviews
- Model:
- B085HK4KL6
- SKU:
- 6430064
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Echo (4th Gen)'s impressive sound quality, ease of use, and sleek design. Many appreciate its convenient size, strong bass, and smart home hub capabilities, as well as the straightforward setup process and ample volume. However, some users have noted occasional issues with Alexa's responsiveness.
This summary was generated by AI based on customer reviews.
Poor wifi set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Application for this item initially was not listed as a choice during set up. I called for online help assistance which was a waste of time and frustration
No, I would not recommend this to a friendGo for Google Home or Apple Siri
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound. I bought this to use with Sengled Bluetooth bulbs but every week I had to pair them again which is a hassle. Alexa always bugs with small extra information "Like saying By the way you could do this & that" Even though I have enabled silence options and minimal replies.
No, I would not recommend this to a friendOrder Pickup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order was filled promptly, and salesperson was very friendly.
I would recommend this to a friendOkay item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stereo quality is just okay, but I guess it is okay for the price.
I would recommend this to a friend- Pros mentioned:Sound quality
Better Than 1st Gen. Echo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Better than the 1st gen. Echo. Only complaint is it always switches from my Pandora music acct to Amazon Music and I don't have a amazon music account. Kind of annoying.
I would recommend this to a friend AZ Echo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have a higher rating, but was not easy to connect to wi-fi.
I would recommend this to a friendEcho
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far it does the job, it definitely picks up voice better.its pretty large though
I would recommend this to a friendEcho (4th Gen)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with this product, completely hands-free
I would recommend this to a friendIt’s Okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Echo 3 was the best. It was loud, very understanding, and it just worked. I’m finding myself repeating commands constantly as it doesn’t understand hardly anything. The speakers don’t seem as loud as the 3 and it can’t hear you if it’s on maximum volume. It’s okay, but Amazon could have done better with this one.
No, I would not recommend this to a friendAlexa pay attention
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She acts like she cant hear me or what I say. I have two other type of Alexa devices but this one stresses me out
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Mythought2, I'm sorry about the experience you have had with your Echo device thus far. I am going to provide some troubleshooting steps. To fix issues with your Echo device not responding:
Make sure you're using the power adapter that was included with your device.
Make sure you have an active internet connection.
Check that your device isn't muted. The light indicator is red when your device is muted.
For devices without a screen: press the Action button to see if your Echo device responds.
To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
Speak naturally and clearly.
Rephrase your question or make it more specific. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?"
Try saying, "Did you hear me?"
Unplug your device and then plug it back in.
If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.
Thank you for your feedback. I hope this information is useful.
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a nice upgrade from our plus verision. Looks nice and has good sound. Set up was a little frustrating but it works now. Alexa has a hard time answering from the right place
I would recommend this to a friend Get one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Just learn how to use it properly. It does a lot.
I would recommend this to a friend- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that this has such a surround sound. Defiantly worth the extra money
I would recommend this to a friend Worth it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will worth it if purchased on sale. Good value for the price.
I would recommend this to a friend- Pros mentioned:Ease of use
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing it is so was so easy to set up and looke lovely in my bedroom
I would recommend this to a friend - Pros mentioned:Sound quality
Nice Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound, better then the dot. Works well with the free smart light.
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very helpful and I love this product so much! I truly recommend it!
I would recommend this to a friend No time clock display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but I like the other one with the time clock, more convenient I guess.
I would recommend this to a friendAlexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, hard to get used to. Having fun with trying to control the lights.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Got it for a good price from Best Buy, as usual..
I would recommend this to a friend