Customer Ratings & Reviews
- Model:
- B085HK4KL6
- SKU:
- 6430064
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Echo (4th Gen)'s exceptional sound quality, ease of use, and compact size. Many appreciate its seamless smart home integration and straightforward setup process. While some users experienced occasional delays in Alexa's response time, the overall feedback highlights the device's impressive audio capabilities and user-friendly design. A few noted minor issues with the power cord and Alexa's occasional misinterpretations of commands.
This summary was generated by AI based on customer reviews.
Great for family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love except for the restrictions in music selections.
I would recommend this to a friendLove echo 4th gen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs better mid range other than that I really like it.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item. Just as expected. Works great. Satisfied.
I would recommend this to a friendReally cool.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas gift. Really cool gadget.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad....... ...........
I would recommend this to a friendTooMuch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was more annoying then I could handle. So not worth it. Returned for a simpler different Alexa. Prob good for turning on and off lights when you are not home but not much else. Wasn’t easy to navigate and no instructions.
No, I would not recommend this to a friendEcho and Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this as a gift to my sister and she has been unable to get Alexa to perform. She has an Apple tablet. She must be doing something wrong. I have Alexa in my place and she is a lot of fun even though some people claim she may bbe spying on me.
I would recommend this to a friendNot a huge improvement.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace our 1st Gen Echo based on the claim of better sound and an input jack. However, the sound is only marginally better and we missed the volume control dial on the 1st Gen. Returned a few days later and kept the 1st Gen.
I would recommend this to a friendMet expectations
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She’s better than the older versions, but there’s an underlining of suckiness with all Amazon devices.
I would recommend this to a friendSound quality not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The words are not clear like it's coming from inside a tube. Not good for listening to audible or spoken content.
No, I would not recommend this to a friendAlexa not nearly as responsive as our echo dots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have several echo dots for a couple years and like them. I got this new echo for the smart hub to control some light bulbs we had and to be honest we don't like it as it's not nearly as responsive as the dots are. Not sure if it's a defective unit as we haven't tried exchanging it, but Alexa is not nearly as responsive. We ask Alexa to do something and a lot of the time it takes us multiple requests to get it to understand us and do what we want. We have literally been less then 10 feet away as it's talking trying to tell it to stop and it ignores us completely while we are yelling at it. One time I just went over and unplugged it.
No, I would not recommend this to a friendMeh...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a few months, seems to have a blown speaker. Have 2 others that are great.
I would recommend this to a friend- Pros mentioned:Sound quality
Wait for the next one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older gen 2 echo with this one. Sound may be better but microphone on this one is not as sensitive as previous generation.
No, I would not recommend this to a friend buggy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.she’s fine but she doesn’t listen to me sometimes. i’ll say “alexa turn my light on” and she’ll say “ok!” but then doesn’t turn my light on. i have to enunciate “offfff” and “onnn” for her to understand me. she also doesn’t know when im saying her name sometimes. plenty of other bugs. overall too buggy for me to recommend.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi denise. Thank you for your feedback on the Amazon Echo 4th gen. To fix issues with your Echo device not responding:
Make sure you're using the power adapter that was included with your device.
Make sure you have an active internet connection.
Check that your device isn't muted. The light indicator is red when your device is muted.
For devices without a screen: press the Action button to see if your Echo device responds.
To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
Speak naturally and clearly.
Rephrase your question or make it more specific. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?"
Try saying, "Did you hear me?"
Unplug your device and then plug it back in.
You can also ask Alexa to Read Back Your Most Recent Request by asking "Alexa, what’s the last thing you heard?" or Ask Alexa to Tell You Why She Just Did Something by asking "Aelxa, "What just happened?". This will help identify if the action requested matches the action or responses. If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!
Not all that
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit disappointing! Sound is descent but not all that. The show 8 sounds just as good and offers a nice display which makes it a much better investment. Would not recommend.
No, I would not recommend this to a friendFair product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t use it much but it works just fine. I think the price is way over it’s value.
No, I would not recommend this to a friendMicrophone stinks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several other echo devices but this one can’t hear me most of the time. I did a google search for microphone sensitivity with no such luck. Thought about sending it back.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device, a little confusing to set up but easy to use after getting use to it
I would recommend this to a friend Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for a Christmas gift, but did not realize they did not have internet in the house. They may have to return it. However, we LOVE our Alexa!
I would recommend this to a friendDowngrade from last gen
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok but but our older one sounds better and works way better. This one does not listen very well and sometimes you have to yell for it to even hear you.
No, I would not recommend this to a friend