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Customer reviews

Rating 4.8 out of 5 stars with 2652 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 2,652 reviews
  • Rated 3 out of 5 stars

    Not the best, have better older units

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not my favorite version of Alexa. I prefer the smaller form factors. This one doesnt hear my command very well and i have to practically yell at the think. Half the time it give the wrong command even though i spoke clearly.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello Casry! Thank you for reaching out about your Echo Dot. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Make sure you have an active internet connection. Check that your device isn't muted. The light indicator is red when your device is muted. Press the Action button to see if your Echo device responds. To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. Speak naturally and clearly. Rephrase your question or make it more specific. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?" Try saying, "Did you hear me?" Unplug your device and then plug it back in. I hope these steps help fix the issues you are running into. If they don't, reach out to Amazon customer service at 1-888-280-4331 for further assistance. Thank you and have a great day! AmazonDevices

  • Best Buy Employee

    Rated 5 out of 5 stars

    The kids love it

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my kids room and they absolutely love the dots.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would highly recommend this product to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cmon

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One in every room. You cant go wrong. I promise you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this so much. Worth the money. Small but productive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alexa 5th generation device is very easy and helpful to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product and best attention when I ask what to choose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice little gadget

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a Christmas present and it works pretty well. Very convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for every household. Buy one and you will end with several more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my moms fiancé but so far no issues and very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The alexa is only need ib my life thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “Alexa,I love you”

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just fantastic, alexa is my new girlfriend and that’s something i relly like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Love the voice control and all the connected applications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good review cause of the amazing service thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa is great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This alexa is a wonderful item for my home. It is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Alexa way better than the old version of device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it …..and best buy gives the best deals ever☺️

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good but not exellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes alexa alexa doesnt hear me but my kids fo in the other room? Hit or miss but beaudes that very nice and whole family likes it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool design

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it and can carry with her everywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Item I recommend buy at Best Buy store thanks.

    I would recommend this to a friend