Customer Ratings & Reviews

Hello Casry! Thank you for reaching out about your Echo Dot. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Make sure you have an active internet connection. Check that your device isn't muted. The light indicator is red when your device is muted. Press the Action button to see if your Echo device responds. To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. Speak naturally and clearly. Rephrase your question or make it more specific. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?" Try saying, "Did you hear me?" Unplug your device and then plug it back in. I hope these steps help fix the issues you are running into. If they don't, reach out to Amazon customer service at 1-888-280-4331 for further assistance. Thank you and have a great day!

Hello lmksk! I am sorry to hear about your experience. The "larger style" device you are speaking of may be the full size Echo. That device is intended to be used for a more premium sound experience and fills larger rooms. The Dot is intended for smaller rooms or for night stands and does not have the same sound experience. You can improve this though by adding one more Echo Dot and pairing them together for stereo sound. This will give you a better experience than a lone Dot and may be a resolution for you to enjoy your Echo Dot as much as your full size Echo. You can always call Amazon Customer Support at 888.280.4331 to troubleshoot further to see what else we can do to improve your experience. I hope this helps some and that you have a phenomenal day!