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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,365 reviews
  • Rated 5 out of 5 stars

    Amazing great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon is definitely leading in terms of price and Alexa seems to be a bit ahead of Apple simple to use and everyone should own one/The only downside is that it is listening even without the commands being spoke. So unplug if you want total privacy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    That’s really works well.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this product. Just talking to it makes you feel like somebody’s in the room with you. It’ll play any music I want or any talk radio. I really get tired of listening to the TV so I turn this on a lot and enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is very nice to have in my home. The sound quality is pretty good, too. It controls my tv, my Xbox, my Dyson air purifier, and my washer and dryer. Sometimes it’s a little hard to set certain functions up, but well worth the convenience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Second generation echo is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second generation echo is great… The sound is far superior on the echo dots compared to the first generation Echo Dot. Like it so much that I got them in four rooms. I use them to listen to music, books on tape, and turn lights on and off around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Very useful gadget

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love echo plus that’s why I have two of them. The bass is so good that I enjoy listening to music. Alexa recognizes my voice really well. I use echo plus also to turn off and on my lampshades which to me serve its purpose very well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a second Echo Plus to match another one so I could set them up as a stereo pair. Best Buys price was the same as the other vendor I purchased from, but with no waiting. The HUE Led Smart Bulb was a free add on...which made it too good to pass up!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exactly what we were looking for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my wife wanted something that would play music while she works out, we got the one with the good speakers. The sound is excellent. Only gripe is that Alexa doesn't always know what you think she should know. Still I'm happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t know about this one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure about my Alexa. Every time I ask her a question she does not know the answer. I’m going to keep working with her. As for my smart light bulb, I haven’t tried it yet. Going to get all my smart product synced with Alexa this weekend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    In love with technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the for one reason turns out I love this thing plays games tells me what my commute is like before I leave the house how’s the weather Alexa knows I could go on and on but to sum it up it does way more than what I expected love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noticeable upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second gen echos are a noticeable upgrade over gen 1. Sound quality is richer and they are more reliable in their connection. We have several echos in the house and the first gen ones occasionally need reset, the second we haven’t had to yet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these devices. I have multiple units throughout my house and have put them into a group. Then I stream my music from Amazon through the house. The sound quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This echo is the best! Fun to use but also so helpful for reminders and timers. Bought one for my brother for after surgery and it was a godsend for medication and ice pack reminders.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Light That Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Hue light, it was simple to set up and has worked flawlessly since I've owned it. Not much to say about it really, it's a dimmable LED light and if you can get them on a deal it's worth having since they are painless to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Smart Hub Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great speaker only thing I didn’t like was that I wasn’t able to turn on my Nest Thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds incredible

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a first generation Echo and couldn't be more impressed with the sound quality. The smart hub built in is extremely nice to as it allows me to buy Phillips Hue bulbs without having to worry about getting a bridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in our basement bar area. Very easy installation and wi-fi/bluetooth pairing. Got the free Philips Hue smart bulb with it that we can control with the speaker. Very convenient for parties and the kids love to use it too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My first Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my firat purchase with Amazon Alexa and I must say that I absolutely love it. Perfect as a speaker and as a smart device. Really good speaker with bass in the middle, can hear it all over my house even when it is not on full.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is such a pleasure speaking with Alexa and NOT having to say Hey Google! Sound is great and has a great play list of music. You can set your alarm, go to sleep with the sound of rain or the ocean ect...just LOVE IT!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy... saves alot of time. Instead of having to stop and look everything up or go into another room just ask Alexa. Im constantly losing my phone.. just ask Alexa to call it! Very good (loud) speaker as well. Love this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Amazon Echo products. The possibilities are endless. Very easy to setup. I am excited to see what this type of tech will bring us in the future. I would recommend this product.

    I would recommend this to a friend