Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,365 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Repacked an echo dot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this to upgrade from our echo dot once we decided we like the whole smart speaker thing. The sound is better although it tends to throw an actual echo in our kitchen when it is turned up. But it is fun to use and pretty well integrated into our daily life. I wonder if it listens to us. We are pretty boring anyway, so no worries.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Speaker!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this speaker for my teenage son who wanted to play music in his room. I had no idea I was going to like it so much when my son told me all the things it could do. I sound is great clear and loud. Best part Alexa wakes my son up in the morning. I did end up buying another one for our basement. No complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product for keeping up with elderly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this device in my home to learn how to use Alexa. My parents are elderly and live in another state. I put the Echo Dots in their house and one linked to theirs in my house. Now I can talk to them anytime without having to call them and they can call me without having to pick up the phone. They can also use it to call 911 in an emergency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon's Alexa is part of the Family

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AI "Alexa" is everyone's favorite now. She can do so many things for us, I feel like she is part of our family. Writes down our grocery list, to do list, helps us turn lights on and off and plays any music we like besides giving us updates on the weather! It is truly wonderful to have her helping us is our busy lives! Thanks Alexa!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa works fine and is teachable. No complaints about the product. Alexa will be better when more wi-fi enable home appliances and switches are available for use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker quality good and easy set up. Nice quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another great alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really like the looks of this version compared to the previous verison. Got this one for my parents xmas, I think they are going to love-it! Personally I wouldn't buy it just because it comes with a bulb. Its just the white hue bulb. yellowish not the brighter white, which is what I prefer. Buts that's just my opinion on that.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of research I decided to purchase an Alexa device. I went with the Echo Plus because of the built in hub that is compatible with the philips hue bulbs. Another factor in my decision is as the fact that Apple Music was also compatible with the Echo, this was big for me! So far the Echo Plus was a great decision!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 4 out of 5 stars

    Solid upgrade

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid upgrade from The echo though I don’t use the hub feature. I prefer SmartThings because of z-wave but it pairs easily!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than the Echo Dot. It is also louder.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good but expensive to buy alot of

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More expensive then the Dot's but deffinetly notice a difference too. The built in Z wave hub works great as an extender to cover your house for smart devices that use zwave, Ring door lock included. great speaker. hears me talk much further away then the echo dots.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound easy to set up and to use this product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo Plus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Echo Dot for a few years now, and while it is functional, the sound is at best.... EHHH! I bought the Plus having heard the demo there at Best Buy and have no regrets at all. I actually have bass now. Not to mention, she hears me better, even from a distance. I recommend this device highly!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome smart speaker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this speaker. The sound quality is great, compact and aesthetic design. I just wish it could be paired with an echo dot as a pair speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    looud

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing shakes mt tv it has so much bass, and it works seemlessly with all my other alexa products. the best part is im able to connect up to 50 hue bulbs with this thing with out having to create any other accounts or by any hubs or adapters. the app walked me through setup and it took just about 5 mins

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    Alexa is my pal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This echo plus is absolutely amazing from controlling my lights and smart TV in my house. Asking weather questions if I need an umbrella for the day or not is always helpful in Upstate NY. I always look forward to giving the echo plus new skills to get me through my day. Amazing technology.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great speaker for our basement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Amazon Echo Plus 2nd Generation for my husband to put in our basement bar area. He and his friends love to listen to 80's music and the Echo Plus makes it easy for them to listen to the songs they want to hear just by asking Alexa. It's a lot easier than scrolling through the iPod touch!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    LOVE IT!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! The 7 built-in microphones, and upgraded audio make this Echo device an unbelievable buy. It also includes a ZigBee hub built in, which is very useful if your building your smart home, and you don’t want all your smart devices weighing down your WiFi.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    best speaker i've owned to date!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very easy to use! great sound quality as well... my only dislike is the need to keep it plugged up for use. i would love wireless!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    loving alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i received the echo as a gift. wasn't sure i would like it but i find it to be a lot of fun and useful also. the sound quality for playing music is excellent and there are many "skills" that you can get an app for and use for entertainment or for turning on lights, appliances etc. great little gadget.

    I would recommend this to a friend