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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,365 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Does what I want it to do.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of the speaker is quite good. It looks good too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Control is Power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Echo Plus because I wanted to be able to control my tv within have to always find my remote. Lazy, right? Well you would be to if you tired and all lol. I can even control what I watch on my tv!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Nice to have around the house to make activities more convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker sounds pretty good but the 3rd Generation Speaker is louder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am finding this to be a very handy device,and fun to have. Can easily check the date, temperature, and my daily schedule. Am still trying to determine the best lighting arrangement to use .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Smart and good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2nd gen has much better sound quality to go with the smart tasks of Alexa inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for little known tasks.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa has simplified a lot. With more cooking I can call out a timer with ease. Every morning I get the weather and dress for the day. The ability to predict rainy is scary accurate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to setup. The instructions were East to read

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great companion product to the echo dot. Hopefully big brother isn't listening.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fun to have Alexa play music while we have friends over. However, half of the time it doesn’t work. It can be more frustrating that worth it most of the time. Might as well go back to a boom box :) much cheaper and you know what you’re getting.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 4 out of 5 stars

    Built in hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The built in hub comes in handy but Alexa doesn’t hear as good as the old model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love this Echo. We have 2 others and decided to purchase this one and we are very glad we did. The base is awesome. The others don't have as much, and we really like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a fire Tv before I got a Echo Plus. So when I found that I could turn off and on my tv with my voice it was crazy. But not only that I felt my whole room turn smart with the free included light bulb.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Waited for price drop, got it at the price I want

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product,easy set up..hope next generation has more featchers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa is great.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like having a “know it all” in the room with you. Alexa even has a little personality. Although I haven’t connected it to the tv (yet), it has been worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound and responsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with TP link smart plugs in multiple rooms and has good clarity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly for what we needed and easy set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clear and precise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very much enjoying this product along with the light bulb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa is everyting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great home assistant. It does everything I need and more and the price was just right. You can’t go wrong with this product it will give you years of pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend had an Alexa and she talked so highly about it that I went out and bought one myself and it’s just so convenient and if so many things I still don’t know about but love to learn.

    I would recommend this to a friend