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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,365 reviews
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having this! The convenience of voice commands and being able to control lighting away from home is a bonus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lowve ot and recommend it to all get at Best Buy so you can ask questions and get answers from awesome people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son for his birthday. He loves it. That’s all that matters. Hopefully you’ll like yours too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using this for Alexa. My daughter wanted it so it made a great gift, she is very hard to buy for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom lovesss her new echo. Keeps her busy and entertained with daily jokes. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORKS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no complaints it has been good so far i set it close to my tv so it has a hard time hearing me sometimes but thats about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Works as advertized. I was not expecting such a high quality product, but that is what I got. Fast and courtios.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Alexa when I get home I can relax every evening. I just Alexa what I want to play and she gets it right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having all my items sync

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this Alexa hub. All my echos talk to each other no matter what room I am in. Great gadget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Echo is adictive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a personal secretary, you have to have one of these Echo's! It is one of the best things I have bought in years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device helps in so many ways...from being an assistant all the way to have someone to talk to when your all alone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is fun and funny . I enjoy just saying alexa and have the song played with the volume that i want to hear .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa is very helpful around the house.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for using as a alarm clock, light timer, scores of sport teams, Trivia questions , music, weather and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wasn't sure...

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted it, and now it helps her and the family around the house, shopping, reminders, music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Echo. It was easy to set up and integrates well with my Ring security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for the house and is convenient and fun to use. I will be adding more to this unit for more uses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Alexa! Have not been using the Echo up to potential, but it is amazing the information I can get!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't forget to turn it off though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works fine, but there are some courtesies you may need to relearn. If you leave the house, the alarm function you may have set will probably go off, leaving people who aren't recognized by the device no option other than to unplug it...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clear sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having this, idk what else to say other than this thing is dope and now I can’t go without one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful and easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved installing it for grandpa and having the possibility to have the lights without the extra gadget to connect them. I rated 4 stars because the app wasn’t very intuitive to use, specially for grandpa. Once it was installed it was all fine.

    I would recommend this to a friend