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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,365 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice and crisp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For most rooms this is a great, crisp and clear sounding device for audio. Synced with Logitech tv remote and can change channels by talking to it

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 3 out of 5 stars

    Ok speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part my daughter uses it more than I do. I guess it doesn't do what I was looking for it to do so I really no longer bother with it but I guess it will do for what she uses it for. She actually uses it for all of it's abilities because she has programmed it to do everything that it does. It's just not exactly what I was looking for but it appears to be a pretty smart device.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a excellent speaker with great sound,also alexa can put music,tell you the weather, set alarms and many other things, high recommended

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound for single room music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mostly music. Sound quality is better than regular Echo, but not hugely so. I have not tried the Smart Home Hub functions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Alexa - Learning Curve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa didn't know Bible verses. I found that interesting. She can ramble, I have to say stop at times. Stull learning it though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised this speaker had as good a sound quality as it does. That being said, I wish it would pair with Sonos to synch multi room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool gadget. Doesn’t do all it says it can. Instructions to add multiple room speakers (2nd Alexa) or use as a TV speaker don’t work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Smarter all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy integration with other smart devices. Whole house audio capable. ALEXA keeps getting smarter every time you use it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Limited Intelligence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor young Alexia, she’s not able to understand or answer so many questions. She claims she is always learning and getting better but has yet to prove that! I suppose you get what you pay for and we didn’t pay much for her so... on the positive side most of the time she plays the requested music, sets the alarm correctly, gives decent weather reports, and tells goofy clean jokes. Then again so do the free apps on my phone!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been enjoying having music in our rooms and getting reports on weather and traffic. It’s like being on the inside track.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Pretty good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good system. Easy to set up. Sometimes starts by itself which can be odd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa = safety for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so spoiled to the convenience of smart items in the home. When alone, I feel safer knowing I have these voice command items for not only convenience but also for safety to set off house alarm or lock doors without having to enter a room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality, but get a second for stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Had a bit of a learning curve, once bugs worked out it sounds great and controls my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New best friend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this thing. Best Christmas present I ever gave. Wife uses it everyday and the sound is very good for all types of music. I start my day now with a early morning wake up alarm playing "spa" music. I can check the weather, stock market report, news and so much more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well with Alexa. Easy set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but I don't really use it that often. It was easy to set up. I like the feature of dimming through command to Alexa.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was purchased for an older person. They enjoy speaking commands instead of using a remote control.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 4 out of 5 stars

    Enjoyed using so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now I am enjoying the features that allow me to operate my tv and turn on lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my echo. It’s been a learning experience with Alexa but it’s been fun. I do have to say that the sound isn’t that great to listen to music on. My google speaker was a lot better for sound. But beyond that I really like it and I like how I can play my Apple Music too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Family enjoys Alexa

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa has been helpful by connecting to devices and the games are fun when we have a room full of family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this during pandemic stay at home orders. I used it for playing music, audible and setting timers as I cleaned and decluttered. Love that it is hands free. Didn’t realize I can’t just take from room to room it has to stay plugged in.

    I would recommend this to a friend