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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,365 reviews
  • Rated 3 out of 5 stars

    Good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for Helen a 99 year old who's sight is too bad to use a computer, and hearing was poor as well. She picked up on AI (Artificial Intelligence) very easily and can now get the weather, stock market prices, news and more. The audio is loud and clear, and she is now connected to the internet! Gave it 3 stars cause it is Alexa, and she could do more for us and less for Amazon. Helen will be 100 years old June 30th 2019!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but i found i didnt really use it as much as i thought i would

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great start to fome fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be exciting with all the items available to go with this. It is all going to be gifted at Christmas.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Think we will find Echo very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it so far. Had some set up issues but we are not techies. Looking forward to using it and the capabilities it offers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked like expected, learning new thing to do.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good device to run and complete some simple and mundane tasks. The music service is well worth it too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Same Ol Same Ol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like any other speaker of this brand, just a little more advanced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Fun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife actually wanted it more than i did. So i bought it for her. We are having so much fun using it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sounding speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, Got it for a present for my wife and she loves it, need to get a couple bulbs next.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fun but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everytime I manually turn on and off a lamp that the lightbulb is in I have reprogram it. a bit frustrating

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun & helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun & helpful, but at times frustrating. Alexa doesn't always understand what you are saying or asking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great home addition!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mrs. and kids really love Alexa you'd think that she was an actual member of the family!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more sound for it being the plus. Other than that its a good unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do not use this product for much. I am sure we could learn more to really enjoy it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great smart home device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even without all of the extras, the Echo is an excellent product to have around the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 stars for the sound quality and alexa. It does alright. Nothing that is mind blowing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems at first but that's just because our wifi was messing up works great so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tool for the house!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great tool for around the house and I’m finding all sorts of new isss for it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good But Bigger Fan of Google

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had both Amazon Echo and Google Home. I am a bigger fan of the Google home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice to have for answers to quick questions like what is the outside weather.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it at home and it worked really fine. I 2 many at home

    I would recommend this to a friend