Customer Ratings & Reviews
- Model:
- B09WNK39JN
- SKU:
- 6544302
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the amazing sound quality and ease of use as major benefits of the Echo Pop. The size, design, and price are also appreciated by users. However, some customers have reported connectivity issues, and a few desire a rechargeable battery.
This summary was generated by AI based on customer reviews.
Didn't work w/ my wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work with my wifi, it wouldn't connect at all so I can't even say if this is an ok product
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello,
I'm sorry to hear of the difficulty you have had with your Echo Pop connecting to the internet. Here are some troubleshooting steps to try:
If your device has lost its Internet connection and won't reconnect, first try restarting your Echo device. If that doesn't work, or if your device has intermittent connectivity issues, try the following steps to resolve most Wi-Fi issues:
-Make sure that your Echo device is within 30 feet (or 10 meters) of your wireless router.
-Check that your Echo device is away from any devices that cause interference such as microwaves, baby monitors, or other electronic devices.
-Check that your router is working. Check the connection with another device to determine if the issue is with your Echo device, or with your network.
-If other devices can't connect, restart your Internet router and/or modem. While your network hardware restarts, unplug the power adapter from your Echo device for 3 seconds, then plug it back in. Make sure that you're using the included power adapter for your Echo device.
-If other devices are able to connect, check that you are using the correct Wi-Fi password. You can also try turning off some of your other devices temporarily to reduce interference and see if that affects your Echo device's ability to connect.
-If your Wi-Fi password recently changed, update the Wi-Fi settings for your device in the Alexa app.
-If your router has separate network names (also called SSID) for the 2.4 GHz and 5 GHz bands, try moving your device from one network to the other. For example, if your router has both ""MyHome-2.4"" and ""MyHome-5"" wireless networks, disconnect from the network you're using, and try to connect to the other one.
-If your device is still having intermittent connection issues, restart your device.
If you are experiencing connection issues on multiple devices, it might be a network issue. You can wait a few hours and try again in case of a network outage, or contact your Internet Service Provider.
Lastly, you can use the Alexa app to update the Wi-Fi settings for your Echo device. Echo devices connect to dual-band Wi-Fi (2.4 GHz / 5 GHz) networks that use the 802.11a / b / g / n standard. Echo devices can't connect to ad-hoc (or peer-to-peer) networks. Here are the steps to follow:
1. Open the Alexa App .
2. Select Devices .
3. Select Echo & Alexa.
4. Select your device.
5. Select Change next to Wi-Fi Network and follow the instructions in the app.
If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan. Hope this information helps, if you need further information, you can reach Amazon Customer Service 24/7. The number to reach them #1-888-280-4331, have a great day.