Customer Ratings & Reviews

Hello, Jessie. Thank you for taking the time to leave a review on the Echo Pop. I am sorry to hear about the issues you are having with the device and have some recommendations to try and help. For volume concerns, the Echo Pop is designed as a compact smart speaker optimized for smaller spaces like bedrooms, dorm rooms, or offices. To maximize volume output, try these steps: ensure the device is placed on a hard, flat surface rather than soft materials that can muffle sound, position it away from walls or corners where sound may be absorbed, and verify your volume is set to maximum by saying "Alexa, volume 10" or using the volume buttons on the device. For the glitching issues, here are several troubleshooting steps: Check that your Echo Pop has a strong, stable internet connection (weak Wi-Fi can cause performance issues). Restart your device by unplugging it from power, waiting 30 seconds, then plugging it back in. Ensure you have the latest software updates by opening the Alexa app and checking for updates under Device Settings or by saying "Alexa, check for updates". Move the device closer to your Wi-Fi router if possible to improve connectivity. If these steps don't resolve the glitching or if you continue to experience performance issues, you can reset your Echo Pop to factory settings, which often clears up persistent problems. If you're still experiencing difficulties after trying these solutions, Amazon Customer Service is available 24/7 at 1-888-280-4331 to provide additional support. Thank you and have a great day!

Hello AlexanderJ. Thank you for your feedback about the Echo Pop. I'm sorry to hear you're experiencing issues with voice command recognition and volume control. To improve voice recognition, try positioning your Echo Pop away from walls, speakers, or other sources of noise, and ensure it's not placed near air vents or fans. For better responsiveness, you can also try a factory reset by pressing and holding the Action button for 25 seconds. Regarding volume control, while the Echo Pop has 10 volume levels, you can make fine adjustments by using specific voice commands like "Alexa, volume 1" or "Alexa, volume 2" for the lowest settings. You can also adjust the volume precisely through the Alexa app by going to Devices > Echo & Alexa > selecting your Echo Pop > Settings > Audio Settings. Thank you, and I hope these suggestions help improve your experience with the Echo Pop.