Customer Ratings & Reviews

Dear Angie,

Thank you for sharing your feedback about the Echo Show 15 and your experience with the calendar display feature. We sincerely apologize that the device isn't meeting your expectations for daily calendar tracking.

We understand how frustrating it is when a product doesn't work the way you need it to, especially when calendar visibility was your primary reason for purchasing. Your feedback about wanting a larger calendar display and the ability to use it as a screensaver is valuable—we take customer input seriously, and comments like yours help our product teams understand what features matter most to our customers.

We appreciate you giving the Echo Show 15 a try, and we completely understand your decision to find a solution that better fits your family's needs.

Thank you again for taking the time to share your honest experience.

Hello Roberto,

Thank you for sharing your feedback on the Echo Show 15. I'm truly sorry to hear that you're experiencing significant lag and slow performance with the operating system. This is definitely not the experience we want you to have with this premium smart display.

The Echo Show 15 is designed to be a powerful home organization hub with its large 15.6" Full HD display and built-in Fire TV, so persistent lag and sluggishness suggests there may be a technical issue with your specific unit. Here are a few troubleshooting steps that might help:

Check for system updates in Settings > Device Options > System Updates to ensure you have the latest software
Restart the device by unplugging it for 30 seconds and plugging it back in
Verify your Wi-Fi connection strength and ensure the device has a strong, stable connection to your router
Clear cache and unused widgets that may be affecting performance

However, given the severity of the performance issues you're describing, I strongly recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics on your device and likely arrange a replacement, as this level of lag on a new Echo Show 15 isn't normal and suggests a potential hardware or software defect.

Your feedback is valuable in helping us identify when products aren't meeting the performance standards our customers expect, and I appreciate you taking the time to share your experience.

Hi BernardcA, thank you for taking time to provide feedback on the Echo Show 15. I am sorry you had this experience with the device and had to return it. There is currently no known issues regarding the touchscreen not responding, so it is likely that the device either required a software update, or was defective. We will take this feedback and use it to improve future performance. Thank you again, wishing you a Happy Holidays!

Hi Kami0704,

We are sorry you are not having a good experience with Echo Show 15. This may be caused by a weak wifi signal or invalid login credentials. Ensure both are corrected and you can also verify your device isn't due for a software update. If you have further trouble, please call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello MonicaJ! I am so sorry that you are having trouble with your new Echo Show 15. We value any and all feedback just like yours for us to continue to improve upon our products and services to give customers the best experience possible. While some things you mentioned are in fact limitations of our current feature set (such as dual screen or playback of music during recipe usage) that may be in possible updates in the future, you should definitely not be having the buggy restarts and music playback from the wrong provider issues. You can troubleshoot this a few ways. First, I would check that you are running the most recent software version by swiping down from the top of the screen and navigating to Settings>Device Options>Check for Software Updates. You can also simply say "Alexa, check for updates." As for the music provider issue, I would recommend going to the Alexa Smartphone app on your phone, tapping the More icon (looks like 3 lines) at the bottom, and then tap Music & More, the Settings icon in the top corner, and then linking the correct Spotify account to be used for Default Music, Default Artist Genre Stations, and Default Podcasts. This will ensure that when you ask Alexa to play any music in any way, that it will default to your linked Spotify account. Lastly, if none of these tips help, I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting. I thank you for taking the time to provide your feedback and I hope these tips help improve your experience. Have a terrific day!

Hello CarolynO! Thank you for your time and feedback on your experience with your Echo Show 15! I am sorry that you're not enjoying your time with your new device. In order to assist in hopefully improving upon your experience some, you are able to switch off a number of the items you are referring to in one or two menu locations under Settings. You can swipe down from the top of the screen and then navigate to Settings>Home Content. There you can customize your experience with the toggle of a switch on numerous things that would show on your Home Screen. You can then go to Settings>Display where you can change your photo options for your display. We also make your privacy a major focus by providing you a switch to cover the camera or a Mute button to turn Alexa off from listening for the Wake Word. There are a number of customizable options that come along with the plethora of other features that this device offers that most competing options do not. I hope that this gives you some tips and tricks on how to make your device your own so you can begin enjoying i! Thanks so much for your feedback and I hope you have an awesome day!

Hello AnchalS. Thank you for your feedback on the Echo Show 15. I'm sorry to hear you're experiencing lag and responsiveness issues with Alexa requiring multiple attempts to process commands. To resolve the delayed response and voice recognition problems, first verify your device isn't muted by checking that the light indicator isn't red, and ensure you're using the original power adapter that came with your Echo Show 15 as alternative adapters can affect performance. Check that your device has a strong, active internet connection since connectivity issues are a common cause of lag, and position your device away from walls, other speakers, and sources of background noise—keeping it at least eight inches away from walls or solid objects when possible. Restart your Echo Show 15 by unplugging it from power, waiting 30 seconds, then plugging it back in, as this simple step often resolves temporary performance issues. If basic troubleshooting doesn't help, perform a factory reset by pressing and holding the Mute and Volume Down buttons simultaneously until you see the Amazon logo (approximately 15 seconds), or say "Go to Settings" and select Device Options > Reset to Factory Defaults. Ensure your Alexa app is updated to the latest version, and if you have multiple Echo devices with the same wake word in close proximity, consider changing wake words or repositioning devices to avoid arbitration issues. I hope this information helps improve your Echo Show 15's performance, and thank you for bringing this to our attention!

Hello JolloanaM,
Thank you for your feedback on the Echo Show 15. I am sorry to hear the in app purchases are popping up on screen frequently. You can customize the screen by following these steps: To turn off ads on your Echo Show 15, swipe down from the top of the screen, tap Settings, then select Home & Clock > Home Content. In this menu, you can toggle off various options like "Shopping Inspiration," "Shopping Recommendations," "Local Places," and "Entertainment" to remove most ads and suggestions, resulting in a cleaner home screen with mostly time, date, temperature, and photos. I hope this information is helpful to get your device working properly for you. Thank you!