Customer Ratings & Reviews

Hello AnchalS. Thank you for your feedback on the Echo Show 15. I'm sorry to hear you're experiencing lag and responsiveness issues with Alexa requiring multiple attempts to process commands. To resolve the delayed response and voice recognition problems, first verify your device isn't muted by checking that the light indicator isn't red, and ensure you're using the original power adapter that came with your Echo Show 15 as alternative adapters can affect performance. Check that your device has a strong, active internet connection since connectivity issues are a common cause of lag, and position your device away from walls, other speakers, and sources of background noise—keeping it at least eight inches away from walls or solid objects when possible. Restart your Echo Show 15 by unplugging it from power, waiting 30 seconds, then plugging it back in, as this simple step often resolves temporary performance issues. If basic troubleshooting doesn't help, perform a factory reset by pressing and holding the Mute and Volume Down buttons simultaneously until you see the Amazon logo (approximately 15 seconds), or say "Go to Settings" and select Device Options > Reset to Factory Defaults. Ensure your Alexa app is updated to the latest version, and if you have multiple Echo devices with the same wake word in close proximity, consider changing wake words or repositioning devices to avoid arbitration issues. I hope this information helps improve your Echo Show 15's performance, and thank you for bringing this to our attention!

Hi Kami0704,

We are sorry you are not having a good experience with Echo Show 15. This may be caused by a weak wifi signal or invalid login credentials. Ensure both are corrected and you can also verify your device isn't due for a software update. If you have further trouble, please call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hi BernardcA, thank you for taking time to provide feedback on the Echo Show 15. I am sorry you had this experience with the device and had to return it. There is currently no known issues regarding the touchscreen not responding, so it is likely that the device either required a software update, or was defective. We will take this feedback and use it to improve future performance. Thank you again, wishing you a Happy Holidays!

Hello MonicaJ! I am so sorry that you are having trouble with your new Echo Show 15. We value any and all feedback just like yours for us to continue to improve upon our products and services to give customers the best experience possible. While some things you mentioned are in fact limitations of our current feature set (such as dual screen or playback of music during recipe usage) that may be in possible updates in the future, you should definitely not be having the buggy restarts and music playback from the wrong provider issues. You can troubleshoot this a few ways. First, I would check that you are running the most recent software version by swiping down from the top of the screen and navigating to Settings>Device Options>Check for Software Updates. You can also simply say "Alexa, check for updates." As for the music provider issue, I would recommend going to the Alexa Smartphone app on your phone, tapping the More icon (looks like 3 lines) at the bottom, and then tap Music & More, the Settings icon in the top corner, and then linking the correct Spotify account to be used for Default Music, Default Artist Genre Stations, and Default Podcasts. This will ensure that when you ask Alexa to play any music in any way, that it will default to your linked Spotify account. Lastly, if none of these tips help, I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting. I thank you for taking the time to provide your feedback and I hope these tips help improve your experience. Have a terrific day!

Hello CarolynO! Thank you for your time and feedback on your experience with your Echo Show 15! I am sorry that you're not enjoying your time with your new device. In order to assist in hopefully improving upon your experience some, you are able to switch off a number of the items you are referring to in one or two menu locations under Settings. You can swipe down from the top of the screen and then navigate to Settings>Home Content. There you can customize your experience with the toggle of a switch on numerous things that would show on your Home Screen. You can then go to Settings>Display where you can change your photo options for your display. We also make your privacy a major focus by providing you a switch to cover the camera or a Mute button to turn Alexa off from listening for the Wake Word. There are a number of customizable options that come along with the plethora of other features that this device offers that most competing options do not. I hope that this gives you some tips and tricks on how to make your device your own so you can begin enjoying i! Thanks so much for your feedback and I hope you have an awesome day!

Hello JolloanaM,
Thank you for your feedback on the Echo Show 15. I am sorry to hear the in app purchases are popping up on screen frequently. You can customize the screen by following these steps: To turn off ads on your Echo Show 15, swipe down from the top of the screen, tap Settings, then select Home & Clock > Home Content. In this menu, you can toggle off various options like "Shopping Inspiration," "Shopping Recommendations," "Local Places," and "Entertainment" to remove most ads and suggestions, resulting in a cleaner home screen with mostly time, date, temperature, and photos. I hope this information is helpful to get your device working properly for you. Thank you!

Hello Joshua! Thank you so much for taking the time to provide your feedback on your Echo Show 15. I am unsure of what specific ads you are referencing as you should have the ability to toggle on and off the numerous recommendations that scroll through the device's home screen by navigating to Settings>Home Content and switching off whatever you would not like to see anymore. This is with the most current firmware update as well. I apologize for the trouble you are having with getting these to work for you. I would recommend contacting Amazon Customer Support at 888.280.4331 to troubleshoot further to see if we can resolve your situation for you so you can go back to enjoying your Show 15. Thanks again for bringing this to our attention and I do hope that you have an amazing day!