Customer Ratings & Reviews
- Model:
- B0CDWWS127
- SKU:
- 6603338
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, incredible screen size, and ease of use of the Echo Show 21. The camera quality and technology are also well-received. However, some customers have expressed concerns about the app control and the remote.
This summary was generated by AI based on customer reviews.
My purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase took some time for them to come in but I got one
I would recommend this to a friendBetter than other echo devices
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has been a value addition to my kitchen. It has a much to offer than regular Alexa. It serves as a small television as well.
I would recommend this to a friendAlexa
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been bought Alexa staff, almost five years, and I love it !!
I would recommend this to a friendecho
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great product! I don't need 50 words to say that.
I would recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful looks like a tablet i would recommend it if you like big tablets not to carry around
I would recommend this to a friendecho
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing device! especially for ring doorbells, you can see patient outside your door magnified
I would recommend this to a friendI love my Echo Show 21
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Echo Show 21. I want another one. I set up my Fire TV. I really enjoy using it.
I would recommend this to a friendPhenomenal!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! I have a family calendar and TV now in my kitchen!! Best purchase for our family!!
I would recommend this to a friendPerfect Gift for Wife
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loved this gift. 100% recommend. This made our Christmas amazing!
I would recommend this to a friendLove having this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is that the app we needed (eufy) wasn't available on Amazon. But our ingenious installers found a way.
I would recommend this to a friendEcho Show 21 is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still figuring out how to use this, but it is wonderful having a calendar, to-do list, music, recipes etc. available.
I would recommend this to a friendFunction too limited to be >$400
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely limited function. Voice control needed for certain options and occasionally it is completely unresponsive and needs to be unplugged to reset. Limited control of apps. See the first picture in the Best Buy description. There is no way to have a full calendar stay displayed and you can't resize the left half which is intended for news feeds, shopping, etc. If you turn those options off, it's a half page picture with clock. Silk browser is also severely limited such as no auto-play.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear MrCool,
Thank you for taking the time to share your detailed feedback about the Echo Show 21. We appreciate your thorough review and understand your concerns about the device's functionality relative to its price point.
The specific issues you've highlighted regarding calendar display limitations, screen customization restrictions, and Silk browser constraints are valuable feedback for our product team. The need to occasionally reset the device through unplugging is certainly not ideal for a premium device.
We would encourage you to contact our technical support team at 1 888 280-4331 regarding the unresponsiveness issues, as this is not normal behavior and could potentially be resolved.fg
Thank you again for your candid feedback. We strive to provide products that deliver value commensurate with their price point, and your insights help us work toward that goal.
Echo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal on the product and the price was great, useful.
I would recommend this to a friendNot that smart!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I got to say is Google is more smarter than Alexa. When I add Alexa certain things, she doesn't know the answer but when it comes to the same question on Google she knows it so I'm not liking that very well. So as soon I'm getting done making payments I'm going to sell it. I'm sticking to my Google things!
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi RavenP, I'm really sorry to hear that your Alexa experience hasn't been what you expected so far, but we've got some exciting news! We will soon be rolling out Alexa+, an updated version of our Alexa voice assistant that’s powered by generative AI. This means it’ll be more natural and conversational, understanding context and remembering your preferences. Plus, it can even respond to emotions, providing you with personalized support. We hope you'll find this update much more in line with what you envisioned when you got your device! Have a great day!
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money the AI is a horrible constantly have to repeat yourself over and over and over again or completely not understanding what you’re saying and the ability to perform certain task definitely thumbs down
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello AnthonyW,
Thank you for your feedback on the Echo Show 21. I am sorry to hear the Alexa feature was not working smoothly for you. To fix an unresponsive Echo Show 21 (specifically with Alexa+ features), restart the device by unplugging it for 30 seconds, check for software updates, and ensure a stable 2.4/5GHz Wi-Fi connection. If issues persist, verify that Alexa+ is active in the Alexa app or perform a hard reset by holding the microphone off and volume down buttons. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.
INTERNAL ISSUE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY ON THIS DEVICE. I HAD TO RETURN THE FIRST ECHO SHOW I HAD DUE TO THE UNIT NOT WORKING PROPERLY AND NOT FOLLOWING COMMANDS. THIS SECOND ECHO SHOW IS WORSE THAN THE FIRST ECHO SHOW. THERE IS AN INTERNAL ISSUE WITH THE ECHO SHOWS. RETURN IT BEFORE YOUR RETURN WINDOW EXPIRES.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PamelaW! I am so sorry that you have had issues with each of your Echo Show 21 devices so far. These devices may need to be updated to the latest software out to ensure that you do not have issues like these. You can check this by swiping down from the top of the screen and navigating to Settings>Device Options>Check for Software Updates. This usually fixes any possible issues you may be experiencing but if it does not, then I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting. There is not currently a known issue such as what you are experiencing with this model so hopefully this helps gets you the support you need to resolve your issue. Thank you so much for your time and feedback and I hope you have a fantastic day!
FAR TOO MANY obvious data collection questions.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Have you ever ridden a horse before?”, “Do you salt your food?”, “Do you prefer large or small dogs?” While it seems kinda cool (to a degree) to see if you’re in the higher percentage of not, I’ve NEVER seen a more blatant grab for advertising information from any device. I purchased this item to give ME info. Instead it appears I’ve overpaid for one to extract my information. : (
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Buyelswhere,
You have transparency and control over your Alexa experience. Simply use the mic/camera off button, built-in camera shutter, or easily delete your voice recordings via the Alexa app. You can call us for questions or concerns, and to learn more about how Alexa and Echo devices work. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Alexa and Echo Show devices are built with multiple layers of protection.
Screen malfunction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is nice but came with a screen malfunction not pleased
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KamariL,
We are sorry your are not enjoying the Echo Show 21. The screen shouldn't be malfunctioning, so please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Useless gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife saw this product on TikTok and wanted it for no reason. We bought it and it's not worth the money. The calendar is so small and the widgets are limited. This was a horrible purchase.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi R2ro, thank you for taking time to provide feedback about Echo Show 21. I’m really sorry to see that the device didn’t meet your expectations. We truly value our customers’ satisfaction, and it’s important for us to listen to your thoughts. Rest assured that we will take this feedback into account as we work on future devices. Your input helps us improve, so we appreciate you reaching out. Thanks again for sharing your experience. Have a great day!
Sent the wrong item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sent the wrong item. They would not exchange so i had no choice but to return for a refund.
I would recommend this to a friend