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Customer reviews

Rating 4.7 out of 5 stars with 3257 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers praise the Echo Show (2nd Gen) for its sound quality, screen size, ease of use, and smart home hub capabilities. Many appreciate the video calling feature. However, some users mention challenges with Alexa's responsiveness and understanding of commands, and a few find the device's price or weight to be a drawback. The overall experience appears to be positive for most customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,257 reviews
  • Rated 4 out of 5 stars

    Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit finicky for our application. Seems to loose contacts. Needed help with set up and reset to defaults three times in the process but now it works for our remote application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My alexa show is a perfect! Very excecible very easy to use and the touch screen is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have liked it. Still haven’t used all the features. We will see what happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT DISPLAY

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice display and the fact that it can show my doorbell camera is a real plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for anyone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother in law who doesn’t have a lot of experience with technology and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth every penny spent I really enjoy this product what it claims to do is true

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can recommend for everyone...if you can’t find something to use this for, it’s your own fault!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first gen Alexa Show I wasn’t too thrilled with. The second gen makes major strides in the right direction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mother in law

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for my mother in law. It’s everything she thought it would be and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for wife for Christmas she absolutely loved it upgraded over old Amazon echo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fun, haven’t experienced all of the capabilities, love learning and find new things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can SEE IT NOW! Large screen.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to see things and excellent sound. Soli and stands at an angle for easy viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my sister. She called me today to tell me she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy all my amazon echo devices. I have one for every room. You can’t go wrong with this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really handy device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item fills lots of needs for me. It obviously is very portable and can be used just about anywhere..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for grandparents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for my mom to see her great grandchildren. Voice commands make it easy for her to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to keep in touch with family! I definitely recommend this to anyone that has family all over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistant for your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for those who own Netgear Arlo. You can view any of your cameras on demand. An awesome tool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is everything that I wanted. It interfaces with more items than google.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aggravating junk that constantly loses Bluetooth &/or wifi connections even though all my devices are BT 5.0 & my router is a Netgear Nighthawk ax router with 500mb up/down internet & is located 20' from the Show on clear line of sight. I've had this for a little less than a year & this has been going on almost since I got it, after I exchanged a previous one for pretty much the same issues. It USED TO work with all my ceiling fans through Bond but it keeps dropping that app even though my Samsung phones & tablets have worked flawlessly & the only fix is supposedly to reset the Bond. It occasionally doesn't want to turn on or off my Hue lights, rarely will connect with my Ring doorbell or cams & even stops playing music on a regular basis when it decides to drop the connection to the device I'm using or even to wifi if I'm using the Amazon app to stream music. So, what good is it if I can't use it when needed? I see a Google device in my near future. Also, music volume is relatively low & when increasing the volume to a decent level the Alexa voice level gets annoyingly LOUD. Its ridiculous that they don't have separate volume levels but even after several firmware updates & numerous online complaints from many users, they still haven't added this simple fix. It also has the habit of ignoring voice commands on occasion, even if standing right in front of it in a silent room. It will also randomly hear what it wants even when no one is addressing it such as recently playing Christmas music & then out of nowhere Alexa says 'play music from Dave Matthew's Band, got it'!

    No, I would not recommend this to a friend