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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3257 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the Echo Show (2nd Gen) for its sound quality, screen size, ease of use, and smart home hub capabilities. Many appreciate the video calling feature. However, some users mention challenges with Alexa's responsiveness and understanding of commands, and a few find the device's price or weight to be a drawback. The overall experience appears to be positive for most customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 3,257 reviews
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    Excellent speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for combined with your smart home and your amazon blink cameras

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo Show

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Echo Show it does everything.... Would purchase it again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product! Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set- Alexa guides you step by step. Great sound and picture! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound than 1st Generation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than first generation model that we did have, and screen is better as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly out of the box, so easy my mother set it up by herself!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    Echo the Show

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the echo show second generation. It works great with my smart home products.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved this product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the Echo Show, keeps me organized and up to date on current events.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    One very important function sub par

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I am really trying to like this device. I got a great deal on the Prime day discount. How do I describe this? I’ll settle for ‘less than’. I bought this as a mini entertainment hub for my desktop to keep my sanity during COVID-19 while working from home. Since it’s echo and priced out, I sort of expected close functionality of Fire TV. Not even close. Three video channels in all not counting you tube. Half of the things I enjoy can’t be accessed through the built in web browser because it identifies as a mobile device and doesn’t allow sign in. I mean news forchristsakes. The featured news stories do not include video. Even the built in video services are limited as there is no way to sign in for customization and what you may want to watch is up to the fates. I can deal with ALL of this. What I cannot deal with is the inadequacy of the routines. Periodt. I like to sleep with white noise on a timer. The problem is, the only way to arm my security system, although it is linked, is through a custom routine. The problem? This routine must run last. No worries EXCEPT it will not run until the play noise feature is complete. In other words, my security system will not arm until three hours AFTER I say goodnight. Defeats the purpose as this action would wake me. I received a free speaker from the other guys that is more competent. It plays my white noise but arms the security system without waiting the full three hours. I can deal with every other shortfall (Although you shouldn’t have to at this price point), but a smart speaker that is too dumb to move to the next step I cannot tolerate. This review makes me sad because I sprung for this one as a test drive for the third generation yet to be released. I can’t even justify the expenditure now.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great helper but needs some improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Echo Show but it could do with some improvement in functionality. Closes search screen after a short time which is a pain if following a recipe or streaming something.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than first generation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker on this product is amazing. It is definitely better than any google product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grab you one!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this product and my kids use it more than me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for older people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives older people a way to both interact and use the internet in a simple way. Takes a little time to get used to it but then gives them a link to the world and their family.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love our echo!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend this to anyone! Sound is amazing and loads of cool features!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It look great , works great ! It’s easy to used , u will love it

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Very fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been so much fun. I like that you can see who you are speaking to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great hands free display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one in every room , just love it. Learning new things I can do with it every day.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love the large screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The larger screen for this version is great. Love using this as a drop in on my family.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like being able to talk to family with it. Sounds nice when playing music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and versatile!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew how useful an Echo could be until I bought one! We've linked it up to Apple Music, our Ring Cameras, and we've also bought some smart bulbs and plugs. I didn't even know that I could play games on it! Sometimes, it's fun just talking to Alexa, and asking various questions to see how she'll respond. I'm very happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 3 out of 5 stars

    Ok at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok compared to first generation. Sound is better but not much in way of new features. Screen size a plus but resolution is not great.

    No, I would not recommend this to a friend