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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3257 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the Echo Show (2nd Gen) for its sound quality, screen size, ease of use, and smart home hub capabilities. Many appreciate the video calling feature. However, some users mention challenges with Alexa's responsiveness and understanding of commands, and a few find the device's price or weight to be a drawback. The overall experience appears to be positive for most customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 3,257 reviews
  • Rated 5 out of 5 stars

    Nice visual of photos and front door!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a companion to my new Ring doorbell. No problem connecting the two together! Good pictures and touch screen controls. Can't wait hear of someone else with one so I can video chat. Take that Jetson's!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my Alexa! It's convenient, helpful and very informative! When I purchased it at Best Buy it came nicely wrapped and two days before it was expected to arrive!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bigger and better than the first generation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is more clear and the screen is very crisp and clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome display and features

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome display. So many great things you can do with Alexa especially with a screen. I bought this as a gift for someone who is 89. She uses it with ease!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love seeing my photos.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love watching my photos displayed on my Amazon Echo. Normally these photos would just be sitting on my phone. Now I can update the display and watch them scroll all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this version of the echo! Great purchase! I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super home device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got two to facilitate Skyping our 90 year old mother and it turned out better than expected. Using it to Skype, share photos, check calendar events, check news, weather and play any kind of music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart home with a view!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this thing!!! It lets us connect our lights, security system, televisions, and anything Alexa enabled. This and the mini have made our lives a bit simpler, I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love watching Hulu on it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this for watching our ring cameras for the doorbell and watching Hulu. It works well. My only complaint is that the processor is slower and the microphone is not as sensitive as the echo second gen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Echo Show

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I have it set up in my kitchen as I have a fairly open floor plan and Alexa can hear me from across the living room or even when I'm in my office next to the kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    HUGE, but too HEAVY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very heavY, can't change viewing angle...basically size of I-PAD Air 2 and looks just like it w. 80 Lbs speaker welded to the back...Basically it's an extremely limited tablet w. Alexa .... love show 8 - best one - show 5 perfect for nightstand

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The echo show make my life easier. In an control the lights, alarm, thermostat and more from this device. The clarity of the screen is awesome. Definitely purchase a second unit soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had one issue, it's sound stopped. Great customer service fixed the issue, but the fix is a little strange. You unplug the device from the base of the unit, unplugging from the outlet does not work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device to answer some questions. Alexa is a wiz at calculations. She can add, subtract, multiply, divide quickly. After asking her the weather for a couple of days, she has learned to display the weather every morning. There are questions she can't answer. I am still learning how to use her. The music feature is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo Show Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing item online was easy peasy, delivery of product was timely and we are thoroughly enjoying our Amazon-Echo Show! Will continue to make online purchases from BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been more useful than I would’ve ever imagined. I got it to have a central family calendar. We use it for that and music, podcasts, TV, games, all the things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and great features. Got for my grandparents for Christmas. Setup isn’t too hard in reality- just a little difficult if they don’t have a smartphone/ Amazon account

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought two of these. Awesome video and audio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good companion

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great addition during Covid. Let the family connect with our older Relatives. My Mother has enjoyed talking to hers and still gets a kick out of the responses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love my echo show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 2nd purchase of an echo show. I loved my first one and I love this one too. I have it programmed for morning and night, I use it for an alarm, viewing my outdoor cameras and controlling my smart home.

    I would recommend this to a friend