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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3257 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the Echo Show (2nd Gen) for its sound quality, screen size, ease of use, and smart home hub capabilities. Many appreciate the video calling feature. However, some users mention challenges with Alexa's responsiveness and understanding of commands, and a few find the device's price or weight to be a drawback. The overall experience appears to be positive for most customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 3,257 reviews
  • Rated 5 out of 5 stars

    Sweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an unbievable device. It's like almost having a person living at your house. Very helpful and always used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great item for the kitchen. One can watch a recipe, or listen to music, and monitor your front camera!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aggravating junk that constantly loses Bluetooth &/or wifi connections even though all my devices are BT 5.0 & my router is a Netgear Nighthawk ax router with 500mb up/down internet & is located 20' from the Show on clear line of sight. I've had this for a little less than a year & this has been going on almost since I got it, after I exchanged a previous one for pretty much the same issues. It USED TO work with all my ceiling fans through Bond but it keeps dropping that app even though my Samsung phones & tablets have worked flawlessly & the only fix is supposedly to reset the Bond. It occasionally doesn't want to turn on or off my Hue lights, rarely will connect with my Ring doorbell or cams & even stops playing music on a regular basis when it decides to drop the connection to the device I'm using or even to wifi if I'm using the Amazon app to stream music. So, what good is it if I can't use it when needed? I see a Google device in my near future. Also, music volume is relatively low & when increasing the volume to a decent level the Alexa voice level gets annoyingly LOUD. Its ridiculous that they don't have separate volume levels but even after several firmware updates & numerous online complaints from many users, they still haven't added this simple fix. It also has the habit of ignoring voice commands on occasion, even if standing right in front of it in a silent room. It will also randomly hear what it wants even when no one is addressing it such as recently playing Christmas music & then out of nowhere Alexa says 'play music from Dave Matthew's Band, got it'!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing better than an Echo is this Echo show! It does everything except wash dishes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mom xmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom loves it! Now I just need her to get Alexa's name correct .. and we will be set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far everything is working fine I need a little more time to figure everything out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for kitchen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife. She uses it in the kitchen for music and cooking recipes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. From price to size. Use all the time. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We initially purchased as use with other products as an intercom but see it can do so much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever Echo Show

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife, and she loves it!! Mater of fact, everyone loves it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very great sound and picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new show, it's amazing. My friend came in the house and said he was going to get him one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for the kitchen

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this in our open floor plan kitchen and enjoy music the most of its limitless features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential for the Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new device, it lets me listen to music and tells me the weather and even helps me order a pizza lol!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great household tool

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have a device that can reside anywhere in your home and is always ready to assist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great to talk with family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love all the features, talking with family, singing songs, getting recipes and so much more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Show

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Use it in the kitchen to look up recipes. Turn on Kitchen cabinet lights. Very handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , using for ring pop up alerts and controlling smart devices around the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this in my kitchen and it very helpful we have door bell, Cámaras, etc hook to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most amazing purchase ever. This is use daily in my household and will always have one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes talking to my family so much easier since we have a 3 year old. Thanks Holly and Josh for great service

    I would recommend this to a friend