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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3257 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the Echo Show (2nd Gen) for its sound quality, screen size, ease of use, and smart home hub capabilities. Many appreciate the video calling feature. However, some users mention challenges with Alexa's responsiveness and understanding of commands, and a few find the device's price or weight to be a drawback. The overall experience appears to be positive for most customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 3,257 reviews
  • Pros mentioned:
    Screen size, Sound quality

    Rated 3 out of 5 stars

    Doesn’t listen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big screen, good sound quality, but the echo spot listens better than this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our Show

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family didn’t think we would like our Show as much as we do. We love the screen saver of our family photos and seeing pictures from years ago all the way to present day. The recipe suggestions also get a lot of use. It definitely meets our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love to have this play songs. Making video calls let’s our family keep in touch better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that helped was great! I feel like he went above and beyond to find what I was looking for. I told him that the internet stated it was in stock but neither of us could find it. He was great! And I really appreciated it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for older people

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother with dimensia so we could drop in on her. Works great for that. She was struggling with the regular phone & with this she does not need to do anything but respond when we drop in. She also likes that she can see us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Put a face to the voice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Alexa Echo Show. The price is way reasonable and it’s a big difference from having just the dot. It seems to connect with everything, you can see things with voice control, playing games is more interactive and just overall a very cool piece of gadgetry.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set for beginner smart home conversion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy set up. I am just beginning to add smart home appliances and security systems to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The video feature is everything !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say I was skeptical with price but now know it's worth every penny. It's hard to figure new recipes for dinner but with the video feature it takes you step by step to enjoy your next meal and wifey loves seeing the lyrics when asking to play her favorite songs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool . Learning new features every day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was a bit disappointed in how basic it was. Then I learned more and more with each day. All the 'skills' and ways of choosing my default music source. How to create groups and direct which speaker to use. There is a LOT this thing can do, so I'll just keep learning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really neat addition to our home - I am finding more uses for it every day. It is in my kitchen, and is a constant "companion" while I am cooking or cleaning up. I love how it integrates with other devices in the house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this device for my kitchen. I like that I can easily pull up recipes or watch shows while I’m preparing a meal for my family. I enjoy that if I need to, I can access my security cameras when motion detection goes off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decorator67

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great features and awesome upgrade from the dot. I love the opportunity the show offers for viewing weather and daily activities, music displays the song,artist,lyrics and more. I would most definitely recommend this product!! AAA

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gadget for alexa lover

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a ring products like camera and doorbell then this is the product which completes the ring eco system. I love the automatic live feed when someone presses the ring video doorbell. Can also be used a digital photo display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Already Loved Echo for Kitchen -- This Is Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to put on the bar near my kitchen. I love being able to queue up recipes and control what is shown with my voice, instead of having to turn pages in a cookbook or use my phone with messy fingers.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Nice screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I have it in kitchen and makes it easy to see on that bigger screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Alexa show, I can see my ring security cameras, I can see when someone it’s at my door, can turn on and off my alarm system, my lights, my A/C she tells me the news, weather, Alexa does so much for me, she’s my best friend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazon Alexa Show

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this right before Christmas and have enjoyed it so far. Alexa can’t do much and now I have mixed feelings about this device after all the stuff I’ve heard online about Alexa. I’m not sure this was a good purchase. I was told it would work well with other smart devices in the house, but after trying to set them up, it was more of a pain. Maybe for you Tech guys it would be a breeze. :(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the visuals !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these and got a discounted price; one for my wife and I, one for my daughter and son-in-law so we can see them and our granddaughter more. Also love the visual aspects of some of the Alexa skills. Also love seeing recipes and lyrics to songs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Really neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been really neat. She's become a good part of our family and is very helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    COULD BE A LOT BETTER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that it is not rechargeable and has to be attached by a power cord making it more difficult to move around a room. Also often cannot turn the television on while it mostly can turn it off. Quirky phone connection sometimes has to be powered on and off to reconnect. Very heavy.

    No, I would not recommend this to a friend